QT Nails in Traverse City, MI

I went to QT Nails on 9/13/23 to get a manicure and a pedicure for my wedding on 9/16/23. I originally booked the appt for 2 people, however my mom got stuck in traffic on her way to traverse city and was unable to make the appt in time. They proceeded to tell me I'd be charged for her services as well since I didn't cancel her spot within 24 hours. When I called and made the appt a few days prior they never mentioned this is their policy. They asked that I give a 24hr cancellation notice, but never mentioned I'd be charged if I didn't. They never took a card down on file when I made the appt so if I didn't show up for the appt at all, I wouldn't have been charged for my moms spot and they would've been out the $$$ for both of us instead of just one person. I recommend just not showing up for the appt at all if you made an appt for 2 people and know that 1 person isn't able to make it, just so you can avoid the charge for their services. They did say they would "meet me halfway" and only charge me for my mom's pedicure, but I feel that I should have never been charged when this policy was never disclosed. They did my toes first. I don't remember the name of the man that did my toes, but he cut me pretty bad. Not only did he not say anything at all after he cut the side of my big toe nail, he continued trying to put the polish on the other toes with the cut continuously bleeding. He tried using the same brush he'd been using the entire time to stop the bleeding. He didn't bother grabbing a new clean brush, tissue, etc. to clean up the cut, which led to me being concerned with infection. He didn't say anything during this entire time until he was done with the service and told me I was finished. I then asked if there was anything I could put on it to help avoid infection and to help it heal by my wedding day and his response was "yeah I don't really know what you could put on it." I unfortunately didn't get a picture of my toe while it was actively bleeding, but the picture provided was about an hour after (after my manicure was done and I was back in the car). Also, when starting my deluxe pedicure, he had no idea he was supposed to be doing a deluxe until the lady at the front desk came to tell him after he already started for about 5-10 minutes. The gentleman who did my manicure was fantastic. I believe his name was Tim. This 1 star review does not apply to him. During my manicure I asked him if he knew of anything I could put on my toe since I was cut during my pedicure, and he paused the manicure completely to help fix my toe up and deeply apologized on behalf of the other gentleman. I do not recommend QT nails.

I won't go back. The man who did my pedi clipped but didn't file the nails so the edges of each nail was sharp. Also didn't clean off all the oil before applying 2 coats of polish (no base or top coat) so the polish remained smeary - I took it off at home to avoid getting it on my socks or slippers. Called right after getting home and asked for a re-do with a different person and they refused saying I had to go back to the same person. Later spoke with owner and asked for a refund. She dug her heels in insisting service was already provided, but it really wasn't. An actual standard pedicure was not provided. I paid $60 for a foot massage! Going to a nail spa is more than just cutting, filing, painting, etc. it's also about the EXPERIENCE! It's about being taken care of and feeling good. This situation could very easily have been made right by the salon. It seems they care more about taking your money than providing a good service so people want to come back. Never again.

I pondered even writing this review but after looking at my nails (natural mani/pedi) I will not go back. I used to see Eva and was so happy with her work. I had another gentleman today who has done my daughter's acrylics in the past which she did not like. I thought I'd give him a shot at my nails.....it looks like I did them myself. For 55? No thanks.

Me and my best friend had an amazing experience for her birthday getting her nails done. Her nail professional Tim was kind, funny, and did an amazing job doing her nails. Overall we were super happy with the outcome and will definitely be returning to this establishment for our next events... my friend stated, "If there was an option to rate this place 10 stars I would"

Too pricey. Not the pedicure I've ever had but definitely the most expensive. They do nail dip, not very experienced. Difficult to communicate exactly what you want.