Poppy Salon in Durham, NC

Very rude people only good person. There is Josh amazing stylist, but the owner very not professional will not ever be going back here. Also, I told all my friends and family that do go to that salon never to go there again. They are better salons out there this one just ain't it.

They booked me, I waited days for appointment to come, they cancelled the appointment because their stylist got sick and did not bother to notify this potential client.  My time could have been better spent booking at a different salon. Not even mentioning all the problems this caused..

I rarely write reviews, but this experience was one of the strangest salon experiences I've ever had, and I felt compelled to share it. I've tried other salons in the area and thought I'd give Poppy a try since they got mostly high ratings and I wanted to try something new. The people were generally nice. The price was very high ($400+) for a cut, root touch-up, and partial highlights. The price would have been more justified had I had my stylist all to myself. I booked an appointment with a level 5 stylist and was surprised and confused to learn that while "your stylist" does the cut and mixing of the colors, other assistants who have little to no experience (levels 1-2) do a lot of the work, which was mediocre at best. My stylist also had several other appointments during my time slot. It was a very hectic environment with all the stylists and overlapping appointments, and everyone seemed distracted a lot of the time. My stylist did a decent job on the color (although I didn't get the lighter highlights I asked for). The cut, however, was a very simplified version of what I asked for (very little layering and an overall blah style). This company reminds me very much of an MLM (multi-level marketing) company. They also seem very greedy by pushing the stylists to book as many appointments as possible. The highest levels get all the perks. The lowest levels have only one day off a week and can only move up by bringing in more money. The lower level stylists have to climb up the rank and are pressured to sell product, specifically Moroccanoil products, which you can buy at Target or the drugstore! Don't get me started on the constant cloud of texture spray that eventually stuck to the windows and all the mirrors... I actually feel for them and wish they realized there are better companies out there. I happily will never step foot in the place again.

I've been to Poppy Salon on and off over the years but have recently come back. I got one good haircut there from someone who immediately left, then I got a meh haircut from someone. I went back last week and whew, we are firmly in bad haircut territory. My hair is not the same length on either side of my head. It legit looks like I have two different hair cuts on the left and the right. Here's the kicker: they double book you! During my appointment, my stylist consulted on my hair while literally doing someone else's highlights, like was not even looking at my hair while I talked. Someone shampooed me while she finished and then she left my haircut to check the other person's highlights, left mid blow dry to go wash the other person's hair (while another employee fully blow dried my hair with the wrong part placement), and then she finally finished my hair. I would estimate she spent at least 15 minutes of my haircut that was booked three months prior doing someone else's hair. That is ridiculous! I've been getting my hair cut for more than 30 years and never had that happen a single time. It's not shocking the haircut is bad when she wasn't even paying attention. Like i have had 7 people point it out to me. Zero "your hair looks great" and 100% "is your hair crooked??" I went back to get it fixed and it's still longer on the left and doesn't look at all like the right. She was doing someone else's hair when I got there and left that person to just chill while she tried to fix me. I paid $75 for my hair to look this bad and now need to get it fixed elsewhere, but I'm getting the runaround from management, who confirmed me that double booking is their standard practice! Save your hair and go someone where your stylist won't literally be doing someone else's hair at the same time. Stylist who couldn't do or fix my hair was Britney.

Was excited to try out this salon because they had a stylist who does Deva Cuts. Unfortunately, my experience left much to be desired.

I showed a very clear inspiration photo of a chin-length angled bob on someone with similar textured hair. After the dry cut portion, the haircut looked fine, but after washing, Gabby took off more hair while it was wet and rounded out the haircut (the inspiration photo was *not* rounded). As all curly haired-people know, curl patterns look drastically different when dry vs wet. By the time she was finished with the cut, my side-part was in a strange intermediary position and my hair was at least two inches shorter than what I had asked for. She commented on being surprised by how much my curls had tightened up from cutting 8 inches off from my hair (this shouldn't be surprising, and should have been accounted for before cutting off length!).

The final result was a disappointing curly haircut that had little to no resemblance to what I asked for. Rather, it was a drab, rounded bob that makes me look at least 5 years younger than I am (which I don't need!). I had also requested minimal product be used, as I am a wash-and-go person, but in what was likely an effort to hide the disappointing outcome of the haircut, she used no less than 6 different products leaving my hair crunchy and my curls stuck together. I also asked for volume and my hair had less volume when I left than if it had been wet. Gabby did not ask me if I liked the haircut at the end of the appointment, which was odd.

To echo a review from another client, I could have gotten this same haircut from Supercuts for a fifth of the price I paid here. I would ask for the salon to fix the haircut, but it's already been cut so short that I don't think there's much that can be done. Would not recommend this salon for curly-haired clients unless you want a generic rounded bob. :(