Platinum in the city Salon in St. Louis, MO

Overpriced, I got ript off and its not like my updo ended up like I really wanted it to be. It only took him 20 minutes to style my hair.
The reason I did not ask him how much it would cost to style my hair is because I have gone to the best salons in St. Louis and the most I have been charged for updo style is $35. When I saw that he charged me $60 I was shocked, with tip $70. Come on give me a break. What a rip off!  Never will go back.

So happy I came here! I have had Rebecca do my hair and eyebrows every time, and I never leave without setting up my next appointment. She is so fun and does an awesome job. I'm always bad at making decisions, but she has great recommendations and never pushes me towards anything - I definitely feel comfortable with her and trust her judgement! I have recommended her to many of my friends, and both of my sisters have come in to see her. They both had wonderful experiences and were super thankful that I sent them to her!
My sister, who is rather picky after living in New York for a couple years, said she hasn't had a hair stylist in Stl that she has liked as much as the work Rebecca did for her :)

The atmosphere is welcoming and calm and doesn't have that crazy "salon" smell like most places. Give it a try - reasonable prices for quality work. Plus they love to give discounts and deals on things like waxes and massages!

Love this salon, it is much bigger on the inside than it looks from the street. Great eclectic decorations and all the stylists are so sweet. See Jessica!

I lovethis quaint, boutique and unique salon. Dane is an outstanding colorist and hair stylist. It is much like spending the day with friends and I leave looking spectacular

Ok... judging by the vast majority of reviews, and the other experience I had here a few years ago, I must have gone on an "off" day.... This review is difficult to write bc I felt pretty good leaving the salon.

I saw Dane recently. Called that morning and got an appt that day. Great! I just needed a trim and to clean up my messy rat's nest. We talked for a minute about my hair. It's very thick and very wavy in the back. I said I didn't want to go ANY shorter than my shoulders and preffered to stay a couple inches below my shoulders. I remember saying that I wear my hair up just about every day bc it's very difficult for me to manage and I just don't have time in the AM to fuss with it.

My back was turned to the mirror when he started cutting, and I was shocked when I was spun back around and my hair was AT my shoulders at its longest point! However, I decided not to say anything, bc, really, what's the point? You can't uncut hair... so instead, I adjusted my expectations and internalized my doubt, and tried to see the sunny-side. After all, Dane is a professional, and surely would know what's best.

I left feeling good, bc my hair was lighter (he cut about 7 inches off), looked sassy and cute (it was wet, and I was advised to let it air dry as I usually do at home) and I was, at the time, impressed that he was able to produce results in 15 minutes. 15 minutes! As a working mom who crams in a LOT on the weekends, I thought this was great. I tipped him 25% bc I did feel good about it - I always tend to tip generously when someone has to wrestle with my jungle of a mop...

As it dried, problems started becoming apparent. It's uneven, as in one side is shorter than the other side, I have longer bits that were missed when he was trimming - I cut a lot of them yesterday, but a couple more have presented themselves today. Even though I stated that I wear my hair up almost exclusively, I can't get it in a low ponytail without huge chunks falling out. It's not sufficiently thinned, so the bottom is poofy and just looks bad. I spent 30 minutes messing with it this morning, and DID NOT want to leave the house bc I am so uncomfortable with how I look. This is the shortest it's been in a decade, and it's not well done.

I recognize that SOME of the issues I'm having are on me. I should have said something about the length when I saw how short it was. I could have shown him photos of styles I liked. But, after looking on their online booking site, I saw that a cut/style is listed at 45 minutes - 3x the amount of time that was spent on my hair. I feel like the technical issues I have could have been avoided if the standard amount of time was spent on the cut.   :(

I'm very disappointed after reading all the 5-star reviews. It's obvious that I have somehow fallen through the cracks of the great service offered here.

**Edited to remove any personally offensive phrases or comments that were hurtful to Dane and include responses to his feedback (below)

Comment from Dane S. of Salon Element
Business Owner
11/12/2014 *We'll, these type of reviews are unfortunate!  Usually these rants seem to have an axe to grind.
*This may be a less than savory review, but it's absolutely not a rant.

If this person wanted a positive outcome all she needed to do was call. I would gladly address her concerns.  I always want the client to love their hair, but that's not always possible.  Sometimes they just don't know what they want!
*I did know what I wanted. Hair that was at or below my shoulders, not hair that was above my shoulders when it was wet. That was what I communicated, but not what I received. It's not always possible for clients to be happy when the stylist just doesn't listen...

Anyone with eyes can see that her body and shoulders are tilted in the photo. And as for that "long piece", we'll she obviously changed her part. That "long piece" was cut to be on the other side.  It's just funny how some will tell you, "your the professional, do what you want".
*I can assure you that I did not tamper with my hair, change my part, or tilt/lean to make my hair in the photos look worse than it was. I never uttered "do what you want" to this stylist. I was clear about some basic things that went ignored. I have no interest in falsifying anything simply for my own amusment. C'mon...

Then they go back to wearing it as before, and then give the stylist a salacious review.
*I haven't gone back to wearing it as I did before, because it's 7-8" shorter so that is physically impossible. I'm giving Salon Element a 2-star review based on the fact that too little time was spent on my hair and avoidable errors resulted.

If you want to be respected, you should be respectful, and at least give a person a chance to address you're concerns before you write such personally hurtful comments.
*Any hurtful phrases have been removed, yet I have been accused of generating false proof of a bad haircut and being flippant about my feedback.