Planet 21 Salon in Charlotte, NC

I cannot say enough wonderful things about this salon.  Everyone in the salon was extremely professional, personable and welcoming from the front desk to all of the stylists.  Shannon (cut) and Abby (color) are a dream team. I LOVE what they suggested and received so many compliments since my visit.
I am so happy I finally found a wonderful, reliable salon!  

Quite frankly I would not pay much attention to any of the negative reviews after reading their remarks.  I actually asked people out and about where they go their hair done, which lead me to Planet 21.  Thanks All!

They cancelled my appointments  2 times within 24 hours (with different stylists). This is after cancelling on me many times prior to this within the last year. Front desk staff are very unhelpful and are not accommodating when this happens. They do not even offer you another stylist if available.
I would not recommend going here for a cut. The top and most expensive stylists are expensive, however they have very basic skills. Save your money and go somewhere else.

I called last minute because I was desperate for a hair cut and asked for who ever had openings that Saturday.  The only person was a stylist at $95.  I reluctantly booked.  I was expecting a great haircut at that price, but there was very little cutting and I was cringing during the blowout.  I came out looking like I had a bowl on my head and wondering why someone could charge that much for a haircut with no style.  Literally just blunt cut my ends off.  The cut was even, but I feel like I could have gone to Supercuts for that.  Very over rated.

Very impressed. I arrived early, and as I waited, I noticed that every time a client got up from a chair in the lobby a receptionist darted over within SECONDS to disinfect the chair. They don't even do that at my doctor's office!
On top of being literally the cleanest salon I've ever seen, the haircut and style were exactly what I asked for.
Awesome salon, will definitely return and recommend.

First of all, I was feeling very iffy about going to a salon during the pandemic...hence, my hair was getting way too long! I called in advance to check on masks, so I assumed that this salon was taking some Covid-19 precautions. In addition to this supposed mask policy, the front staff member even took thermo check upon entry. But then, here comes the ironic shocker.

There was this young, perfectly healthy, pregnant stylist and her elderly client (in her 60's?) completely mask-free, just yapping it up (see pic!)...as I was getting my hair washed right in front of them! BTW, this is a small, busy salon (tight quarters)...and the salon was packed full of people. Definitely no 50% capacity policy going on here! Well, I couldn't refrain from expressing my disgust, and my stylist brought the Owner/Manager, Eric, to me.

Honestly, I just wanted to know if the salon manager knew that one of his/her stylists was going mask-free (right along with her carefree, ELDERLY customer!). Well, he sure did.

First, he said that this stylist had a medical condition...probably, meaning that she's pregnant!?! He also said that coincidentally, same with the customer. Hmmmmmm...when I looked over, the customer had her mask back on. Guess her "medical condition" miraculously improved during our talk?? He then assured me that other salons were just as bad...in that they can't adhere to mask wearing by all those claiming medical excuses and/or clients that refuse to wear them. He basically read me the book of excuses. It was quite clear where he stood on this issue. Don't think he even attempted any semblance of an apology...for putting me and other customers in harm's way by this lackadaisical, "too pregnant-to-wear-a-mask" stylist (?!?) and her carefree customer. BTW, their "medical conditions" did not excuse the rest of the staff and clients (all within close quarters) from becoming infected, should these maskless people were silent carriers!!

Whatever the case, the point is, this salon isn't quite as strict as it tried to come across as you entered. I mean, they even perform Thermo Checks (BTW, even the thermo check didn't seem legitimate...seemed fake!) at the door!

So here's the deal. Despite some safety PRETENSE at the door, they are not thoroughly following Covid-19 safety precautions. There's at least one (if not more that I'm not aware of?) "excused" stylist walking around without a mask; and she obviously doesn't mind if her client keeps her mask off as well...if she or he, too, have some "medical condition". Not only were they both maskless, they were both talking excessively...all within 3-12 feet of others.

BTW, it's one thing to have a maskless stylist with a medical condition. But then to pretend the place is practicing Covid-19 precautions?!? I will, however, add that there was this plastic partition between this maskless stylist and the stylist section next to her, but nothing to separate her and the busy shampoo station!! Top that off with the fact that again, this stylist talks and walks freely (free to infect others at will, should she be a silent carrier)! Secondly, why put a mask mandate on the door, then ALLOW the customer to take the mask off once inside?? Again, this place makes no sense whatsoever when it comes to safety. Whether it's their inability or unwillingness to maintain OSHA laws, or to be better than the "Jones Next Door", this salon owner/manager feels that his excused, pregnant stylist is just fine to go around maskless, and same with any number of customers (since he can't force them to wear their masks). Okay then!

Honestly, I'm betting that some of the stylists here (and the clients) have already reported this salon to OSHA or Mecklenburg Health Department for violating Covid-19 business practice policies! Am betting that their violations are stacking up.

I simply don't get why this pregnant stylist can't wear at least a face shield (better some protection than none?!?). As for customers, if they do not comply with wearing masks while in the salon, tell them to put it back on...and if they refuse, tell them to LEAVE... period! If they're too sick to comply with safety precautions (to protect OTHERS around them, not to exercise their SELFISH, personal freedom!!!), why leave their house?!?

BTW, my stylist, Ariel, did OK...but for some reason, it's near impossible to find a stylist who is capable of giving me the exact cut that I want (?!?). Thank God the price of the cut was fairly reasonable, so it's not a big issue. THE issue is with this salon's BS policy and all the Covid Safety PRETENSE (Mask mandate on the door, thermo check) and the Bulls***t. I also don't appreciate being lied to. Not just one, but TWO "medical condition" coincidence?!? HA!!! I'm SO done going to this salon. Just check out the pic of this maskless duo before you consider booking an appointment here!

So again, I'll leave you all with these 2 words..."BE WARNED".