Pansy Nails Spa in Frederick, MD

I love Pansy Nails! The service was great and awsome!! We loved our experience here! Lots of colors to choose from, and everyone was very friendly. It was clean and they did great work!

There's a nail tech by the name Jenny, who is excellent. The others are basic, so they can't deliver beyond that. I had an appointment and still had to wait over 25 minutes. Then when the Manger couldn't get what I wanted right, she had the audacity to say I had to take her mistakes or she would just take it off and I had to pay because they had other customers coming. The one tech I wanted had to leave, and I was stuck with a Manger that didn't know what she was doing. Never again will I go back there. She was rude and lacked the skills to do a French manicure with dip. Done!

Service: 1/5 Customer rapport: 1/5 Friendliness: 2/5 Cleanliness: 1/5 Started my appointment late. Chose the deluxe pedicure. Tools being used were NOT sanitized. My cuticles were ignored. Calluses removal seemed more like a foot rub than an exploitation. Came in with an injured toe and requested no drill to be used since there wasn't a lot of product on my toe to begin with. They didn't like that. Tried to argue "We're the nail technicians we know what we're doing" when I requested the second technician not to use the drill in a high setting due to my sensitive toe. Overall the process was rushed and unprofessional. If you didn't have time for the appointment why would you take it? You guys should know better so DO better than actually saying that you do. Let's aim for a higher standard next time I was unimpressed.

I paid 55$ for a gel pedicure for my vacation, once I got to my destination, within 2 days of getting this gel pedicure, 3 toenails peeled off. The next day another 2 came off. This was my first time at this place and I will never go back. It's only been one week and I only have 5 toenails total that still have paint on them. I've gotten plenty of gel pedicures and they are supposed to last way longer than that. Very upset. Not worth the money at all.

If I could give this place -10 stars, I would. This was by far the WORST experience I've had at any nail salon in my entire life. I went in today to get my last set of nails before I give birth, and I had the worst experience possible. From the second I walked in, the lady who attended me was rude, argued with my suggestions every step of the way, and ended up scraping the dip color off my nails when she was filing them before applying the clear coat. I asked her to cut my toenails down more, she said she could file them down and acted as if I asking her something out of her job description to do, with an attitude and everything. When I told her 5 out of my 10 nails had no color along the side and tip of my nail, she brought her other coworker come over to tell me my nails were "perfect" and there was nothing they could do. Last time I checked, as the customer, I'm entitled to have a fix or repair if I am unsatisfied with a service I am paying for. This other coworker then proceeded to tell me I had been at that salon before and that she remembered me, which was entirely not true, as this was my first time there. Finally the manager (Vanna) agreed to fix my nails, and I had to wait 15 minutes for her just to file down the color EVEN more off the side of my nail and tell me that she could take the entire thing off and leave me without any color on my nails, or I would have to pay full price with no discount. The least she could have done was give me a $5 discount for my disservice. After I asked to speak to the owner, she told me she couldn't provide me with that information and that I had no right to speak to him. I then asked her for her professional cosmetology license, which by law is something a salon needs to have for each of their employees out for the customers to see, and that's when things got weird. She got super defensive and told me I couldn't ask for that (which is a lie, and a consumer's right to see) and proceeded to call the police on me LOL. She tried to accuse me of disorderly conduct (at 9 months pregnant, that sounds accurate) and that I was refusing to pay (which I had already paid at that point, so I had no idea what she was talking about). Long story short, the police sided with me (obviously) and told me to file a complaint with the department of labor, because obviously something fishy is going on there for her to get so defensive when I asked for her professional cosmetology license to have her full name. Let me save you the trouble of coming here; they are entitled, rude, completely unprofessional, and act as if they are doing you a favor by being there. Van Le is the owner (something that is public record to find, BTW) and I would be ashamed and embarrassed if this was my salon. Hire LICENSED staff who have a shred of professionalism and customer service.