DNa Lab Organic Hair Chemistry in Frederick, MD

DNA Lab used to be exceptional quality and service but my last visit unfortunately was was not at all meeting the customer service and quality expectations by the admin staff and the girl who washed my hair and gave me the olaplex treatment. It was subpar and substandard the customer service. I have been going since 2018 and I was there one hour and no one asked if I wanted a drink, which if standard part of the experience. After an hour, I asked myself and the stylist herself was kind enough to get me one. She did a great job with the hair color and removing the huge amount of water left in my hair after the hair wash.

I don't normally post reviews especially not negative ones but I'm feeling the need to do this. My rating is 1 because the amount of time I wasted in the salon, and the money I dropped on the service was not equivalence to the results. Now don't get me wrong it looks good but I don't think that my daughters hair was a drastic enough process for either one of those things. We would have been achieved for a lesser price and lesser time elsewhere. This wasn't the first time my daughter has had highlights done. She's had it done at the same place just a different stylist 2 years ago for less time and a little less money. So my daughter's hair is brown and she is 14 she asked for a balayage. We were very specific to say we weren't trying to go blonde. We wanted to stay in the brown family, but we wanted some balayage dimensional color got there at 10 o'clock. We left at 4:15 so we spent six hours and 15 minutes there and her hair was highlighted not balayage so she had highlights all the way to her roots was not really a faded look like the picture, she showed the stylist. For some reason he colored her natural brown roots brown so he matched her roots with color and then he told her hair twice to get it to the right tone. Before he was done with my daughters hair, he moved onto two other clients and left the two receptionist to shampoo, tone, dry and style. My daughters hair OK I get it people get overbooked, but I was already there at this point for 4 1/2 hours. I paid $396 plus a 20% tip so walked out of there $475 later! I get it I the 20% is on me but $396. $200 for coloring, $75 for Toning, $100 for a haircut when he only took off half an inch and $20 to style some curls in her hair. When I complained about how expensive it was, and wasn't notified prior to that, they told me that I should've had a color consult prior with pricing involved, which never happened. We did not discuss the price of it prior to him starting anything. It was just very disappointing and too much of a sticker shock for me. Needless to say, I canceled my appointment for tomorrow with him. I am in desperate need for a root touchup and a toner myself, but There's no way I can do that all over again.

After spending ten minutes trying to find an open appointment time for a basic cut, the pleasant and helpful front desk staff finally found a slot open a week down the road. No worries about the wait, I thought, because it must mean people keep coming back. I gave my daughter's name and was asked for her age. Nine years old. I was suddenly put on hold. When the receptionist returned I was told that the stylist had refused to accept an appointment with a child. Maybe state this on your website: No children need apply. She offered to look for a less finicky stylist for me (adding an additional week of wait time) but at that point I was done. Oh well.

Wonderful experience on all levels: craftsmanship, ambiance, welcome. Best hair cut in a long time, both my husband and I.

Elise and Ana Maria are very kind and accommodating. The moment you walk in, the girls at the front are there to greet you. The salon is full of plants that adds to the relaxing feeling of getting a haircut! I love that they use organic products and are eco friendly. I can't wait to go again for another cut!