Pampers Nails & Spa in Fayetteville, NC

My daughter had a toenail break during a soccer game today (another player stepped on her foot) and it had gotten to where it hurt to walk. So literally the moment we got home, I called Pampers and even with it being close to 6, and they close at 7, they took my daughter in . They cut down her toenails so that it wouldn't happen tomorrow. The gave her a full pedicure. Even a simple manicure on top of that. They even did a filling and trim for mine at the same time . They stayed half an hour past their closing time to take care of us. Afterwards, my baby girl could walk without pain again, and had all smiles. Not once did they complain about staying late. Thank you so much for taking such good care of my baby. You guys are amazing

6/3/2023, let me tell you about my experience at Pampers Nail and Spa.  This is not my first time going there. I was told today that because of my weight they could not do my feet because they were looking out for my safe.  Let me tell you a funny joke my brother is a regular client his size is a  4X my size is a 2X so who should not the chair hold.  

 I am not a person that normally do not review business; but I thought this deserve a review.

I want to share the horrible experience that I just had in this nail shop. Very poor customer, service and attitude from station number four I went into ask if they could do hombre and it was not reply to me that she didn't know how to do hombre until I had set for about 30 minutes and she had an attitude because her and the manager was going back-and-forth about what to do in their language. She took a drill to my hands to help takeoff the polish, then wanted me to soak the rest of the polish off in a bowl. I sat there for another 5 to 10 minutes without anything being said while she wiped off her bottles of whatever in her drawer. After the feeling of her not wanting to do it, I asked her how much more longer did I have to soak she asked him and before he could respond I just asked why do I get the feeling she doesn't want to do my nails. One of the ladies at the door was very sweet she came to me and let me know that she didn't know how to do ombre. I said well that should've been communicated with me after the back-and-forth and he sitting and waiting a long time. I have things to do today and customer service is to communicate what will take place! Man at first seat at door was rude as hell and said he was full today and he was not going to finish. I had to leave with half soaked nails. A rude establishment... BE WARE THEY ARE UNPROFESSIONAL AND UNEDUCATED WITH GIVING GREAT NAIL SERVICES!!!! DON'T WASTE TIME OR YOUR MONEY!!!!

Well I hate to have to write this, especially since I've been going here for 8 years. It doesn't matter if you schedule an appointment, if someone comes in as a walk in they will be seen before you. They'll have you sitting waiting for hours and sometimes more. I've had it, I won't be returning. They do an ok job here but not to have to wait for 2 hours. The only reason I put up with it for so long is because I'm a true believer in going to the same establishment you started off going to. I'm a very generous tipper, it really is such a shame. I wish you guys the best of luck, but I'll be going to just the candle nail bar from here on out. I've never had to wait more than 2 minutes to be seen.

Worse experience ever getting my nails done! Will not be returning. They got people that act like they don't want to be there and too lazy to get up and give you nail pallets to choose from.