OPL Salon & Spa in Lakewood, CO

Terrible service I've never had to walk out of a mail salon before! This took 2 hours and she struggled the whole time I had to stop her because each step kept getting worse and worse! Then I got cut! Do not recommend

Very professional and friendly. New owners are great!  Always willing to provide customer satisfaction.

Clean nail salon with very sweet ladies. I felt like they took their time on my services. I appreciate that they are open on Sunday and I could get a walk in mani pedi appointment..

Last week my mom, daughter, and I decided to get our nails done but it was a big mistake. When we walked in we were initially told 45 minute wait we agreed. After 50 minutes I asked how much longer and the only man tech told us to sit at the three pedicure chairs. No one attempted to come over for several minutes. Then during my daughter's pedicure the tech all the sudden got up and walked away and disappeared for several minutes without any explanation. Eventually a new tech took over with still no explanation. Then when the man tech who did my mom's pedicure was done took a walk in client and did her nails before doing my mom's nails who was there first and we had told him from the start when we walked in she wanted a manicure but the man tech made an excuse and said he didn't know she wanted a manicure. The whole service took too long so I had to skip an eyebrow wax due to the slow service because we had to be somewhere by 2:00. The lady who did my pedicure never held any conversation and when finished just got up and walked away for awhile before doing my shellac manicure. The only staff that was extremely nice was the nail tech that took over the pedicure for my daughter after the other nail tech walked away. Also the young girl I'm assuming the daughter of one of the employees said thank you when we left. My mom left no tip of course. Never going back just ridiculous customer service overall!

I paid $50 for a dip powder manicure that ended up goopy, with white powder showing underneath the polish. I went back the next day to either get a refund or a shellac instead of another dip but the lady that was working told me she couldn't help me because her hands were all bandaged up from burns she received from acetone. I had a big birthday party to attend the next night so I really needed my nails redone that day. I then asked for a refund, hoping to go somewhere else, she said "no" and told me to come back the next day so that the owner could redo my nails or offer me a refund. I  asked if another technician could just remove the dip, but again she said no because she was the only one working that day, apparently the other nail tec did not show up, again she told me to come back the next day. As I was leaving, a nail technician was walking in therefore I asked her if she could remove the dip, she told me no as well. She also told me  to come back the next day so the owner could redo my nails or issue a refund, they could not do anything that day without the owners permission. Reluctantly, I left and came back the next day at 5:30 pm, I showed the owner my nails and asked her if she could redo them but this time in shellac or issue me a refund, she was extremely RUDE and told me that she would not give me a refund, that the reason why the powder was showing through the polish was because of the light color I chose, WTF??! She then told me to wait 1/2 hour until she she could deal with me. I brought my 8 year old son, we sat down, it was 5:30, my party wasn't going to start till 7:30, I had time. THE OWNER WORKED ON 3 OTHER CUSTOMERS NAILS BEFORE SHE FINALLY GOT TO ME at 6:45!!! At that point the salon was closed, it was only us 2 in the salon, she then started screaming at me, telling me that if I wanted shellac, she would charge me $10 to remove the dip powder, credit me $25 and I'd have to pay an additional $20......if you do the math, that would mean I'd end up paying an additional $5 for the shellac medicure...OMFG I told her "no, way," and at that moment she then told me she'd do another dip powder manicure using the SAME COLOR at no charge at all, to that I said "no way" again, I did not trust the dip powder or the job she did, I wasn't going to take that chance again, it was risky. While my son and I were in her salon, she then began raising her voice, telling me she would not issue me a refund under any circumstances. I begged her to just take the horrible dip powder off and give me a shellac manicure, because my nails looked disgusting and she at least owed me that. She continued to tell me she wouldn't and that I'd have to pay extra $$, I kept refusing and wouldn't leave until she finally agreed to remove the dip, the entire process took 45 minutes, which could have been done when I initially arrived, sitting and waiting. I ended up leaving the salon at 7:45 pm, 2 hours after we arrived, with the powder removed and no manicure despite paying $50 for one. I'm shocked and disgusted at how I was treated, it's unbelievable that a business owner would treat her customers this way, I literally was at their mercy. I'm a single mom and school teacher, manicures are a treat that I work so hard for. I literally cried in my car on my way to the party afterwards. This owner was abusive, unprofessional and unethical. I WANT MY MONEY BACK!!