Nina Nails in Hilo, HI

The lady I had was obnoxiously chewing gum during my entire service. I left with what was supposed to be almond shaped nails, instead I got a variety of shapes. I kept asking are you going to file and shape my nail? Which she confirmed she would. It looked so terrible I went to target after to get a nail filer so that I can shape them myself, not to mention she filed the side of my nails so rough it burned. I had to pull away a couple of times, telling her that it hurts. She would pause and skip on to the next nail like nothing. She didn't even clean the acrylic off my skin good enough either. Then I accidentally bumped one of my fingers in the UV light machine which left a dent in the gel polish and I told her she just nodded her head and smiled. I'm so embarrassed to admit I even left her a nice tip because I knew no matter what I said she'd gaslight me into thinking it was me. The quality of service was poor. I would not be going back here again.

Probably one of the worst nail salons around. No one was in there. I was the only customer there and it's no wonder why. I felt uncomfortable the whole time and will not be back. The service was basic, nothing special and the polish was off - crooked on several nails. I just wanted to get out of there so I paid and left as soon as I could. I honestly don't know how some of these places stay in business.

First off this comes from a place of positive intention, this is to the owner of Nina's, please train your staff , your worker that claims to have been doing nails for 20 plus years but would rather open her own Vietnamese restaurant needs training. She cut me bad and ripped my cuticles on fingers and toes, gel polish bubbled when I got home , and upon closer inspection, my 5 year old could have painted my toes better. It was hideous . She overcharged me and charged for a full set of acrylic, she only did an overlay on my fingers . I will not recommend anyone to go here . $90 down the drain. Would have done 0 stars but unable to.

I've come here before and loved the way my nails came out but this time it was absolutely terrible. I had multiple cuts, dried glue and powder all over my hands, and on one of my nails, there was a bump and it was uneven. I went back in to show them but they refused a refund even though I showed all the cuts, glue/powder, and uneven nails. I told them I was unhappy and said if they didn't refund, I could always dispute the charge to which Alicia threatened me saying that "they have people who could take care of that which will put me in even more trouble". Will not be coming back, my first clue should've been the empty salon.

Alicia doesn't use a mask. When you ask her she refuses even if she is coughing she says I'm not sick.  Sad because they clearly have a sign on the door that says mask required.  That lady has no respect for people