NAILOLOGY SALON AND SPA in Germantown, TN

I will not be returning to nailology. The salon itself is beautiful! I took my best friend and her 5 year old for their Christmas presents. Absolutely horrible experience. I have never felt like I was an inconvenience at a nail salon before. Tom was very rude. We asked multiple times for them to paint a snowflake on a couple nails (frozen themed because that's her favorite) and the original nailologist left and never returned knowing we still needed snowflakes. We tried to pivot and ask our nailologist if they could paint TWO SNOWFLAKES, they said yes but then ignored it when our nails were complete. Not to mention that my best friend and myself did not get any form of actual manicure. I paid $300 for all these services and it was a joke of an experience. I am in the customer service industry as a nurse and this was horrible.

I visited this salon for the second time, today. I had reservation for Thursday, but I had two broken nails that I wanted to get repaired.

I called to see if I could reschedule my appointment for today and was told that I could. I specifically asked for the lady that assisted me on my first visit and was told she would not return until Thursday. No biggie, but I was very surprised when I saw her at the salon when I arrived. She actually helped the nail tech that completed my pedicure and asked why didn't I ask for her. I simply chuckled and told her what the receptionist said when I made the request.

I'm a mid-30s, African American professional, who typically dresses in business causal dress. However, today I had on sweats, converse, and tennis shoes. Which by the side-eyes that I received from other patrons isn't the norm.

Fast forward to the completion of my pedicure, I notice that a middle aged couple came in and the nail tech that was assisting me was pulled off from helping me and just left me sitting in my chair. When she return and prepared the water for that couple, I asked what about me. She said something hurriedly and set me down at the table and walked away. That was at 507p, I set at the table until 5:20, no one addressed me. I walked to the reception desk and was assured someone would be over in a minute. At 527p no one came over, and I decided to leave. Not one apology or discount offered for my inconvenience. Just a causal, she was requested.

I've worked in Germantown for the last 6+ years as a General Manager of two of the prominent hotels in the city. I've experience the discrimination "dressed up" and "dressed down". And, today was no different. It was just assumed that I would just set there, until they found someone to complete my services. I'm so frustrated and sadden by today's experience. A Monday treat was turned into very disappointing experience. Do better Nailology, we all deserve better, regardless of our skin tone.

Lee did a great job with the dip nail set. He was friendly and talked just the right amount. All my nails are even and thin. The only thing off about them is the chrome. I'm not sure why it happened, but the chrome came out splotchy (and yes it's in all lights). I will definitely go back though!

Do not go here for apres/ gel extension. I've gotten this service at another nail salon in the past and my nails would last a month with no lifting. I came here and within the first week one of my nails popped off. That should have been a sign that these nails were not done correctly because at the two week mark several of my nails came off. On top of that, the cost was significantly more than the salon that actually knew what they were doing. Would not recommend at all

What a Beautiful Salon Spa!  The prices seem to be a little on the pricey side...my husband had a basic manicure and buff and was charged $37.  
The staff was friendly and very accommodating but he's not willing to pay $45(with tip) for a basic manicure.  I told him he should have had them polished for that amount of money:-)