Nail Spa II (JY Nail & Spa) in Waterford, CT

I'll start with everyone here does a great job, but Rosa is hands down my new nail girl!! She is phenomenal!! Her attention to detail is spectacular!! I received so many compliments on my nails!! My last dip set lasted a month and still looked good!! This place never disappoints!!

Me and my girlfriend went to this nail spa to get a manicure for her and a pedicure for me. The woman who did my pedicure did a good job. Also the woman who did my girlfriends manicure did a good job. That's where the good stopped. Upon completion of my pedicure I went and paid for both services for myself and her. My girlfriend said that she would pay the tip so I didn't have to break a large bill. I agreed and took the tip to the woman who did my pedicure. Upon completion of my girlfriend's manicure. The owner asked the woman who completed my girlfriend's  manicure did she get a tip speaking in spanish. Not knowing that my girlfriend spoke and understood spanish. The manicurist informed the owner that she and her co-worker had both indeed received tips for their service. Also my girlfriend had also told the owner that tips were given. The owner apparently did not believe neither  of them and went and asked the pedicurist did she receive a tip. This was done in front of other customers. In which the woman who had come to get a manicure with another woman said. " I would go and get my tip back. "
    The owner was told by the pedicurist that she had indeed received a tip. After receiving this information the owner did not offer an apology. My girlfriend stated to the owner " since when are tips required?" The owner had nothing to say but, " have a good night ".  Pretty much saying leave. Services were paid for that's all that should be required. Tips? That is up to each customer. We always tip unless service was bad. Not good business at all. Definitely looking for another nail spa.

Upon the first two minutes of being in the salon I was skeptical. It was quite dirty. There were smudges and residue from drink cups left behind at the pedicure chair, smears on the plastic separator between me and the nail tech. (I mean what's the point of an added safety/health measure if it's not getting cleaned?) So that turned me off almost immediately.

The nail tech was so lovely and had the place been in better shape, I would have left her alone five stars but this rating is on the entire experience.

Also, just an opinion but they were playing Josh Groban... the vibe was interfering...

I absolutely loved the place. Everything was so clean despite it was such a HUGE place. Everyone there was so friendly and the lavender pedi is just amazing. It is sooo soothing after a long day of work. In addition, they have a special chair massage and it is the best thing ever. There was multiple times where I went back simply for the chair massage. I can tell everyone there is trying to do their best job and there is a large color variety for the nail colors. The people there are also really good at doing their job with the nails. I genuinely recommend this place, especially if you are looking for comfiness and for your nails to be done at the same time. Oh, and a plus factor is that you can use the electric massage chair for free when getting a pedi.

Please. Please. Please. Do NOT get a UV gel set or fill here. They do not know what they're doing. At $60 for a fill, I should have beautiful pristine nails. My tech started out weery when I asked for a gel fill. Yikes. He spent minimal time shaping my nails (I asked for coffin - not sure what I got). He then placed a "gel liquid" unlike any process I've had that looked horrible and didn't create any type of shell on my nails. Dust and such kept getting stuck in my nail and he would file it down and re-add the "gel". The color was the best part because I picked it out. Lol. I'm attaching a photo. Go elsewhere. Please.