Nail Shack EAV Salon & Spa in Atlanta, GA

I made an appt because I live in the Village of East Atl. But the last two appts I have booked someone called and requested that I come in earlier. Their mani/pedi are average to below. They do not last long and they rush through the job. But still I have been giving them a chance, selecting different nail specialists. Today when I was asked to come earlier they acted like it was an inconvenience and seemed to suggest I had not requested the right service. And I did not include a note about Gel nails, and I had see attached. After releasing that call I called back to cancel. I explained that while the location is convenient the service has not been good. There was no apology for the inconvenience, it was the general sense of entitled arrogance I have felt before. So after I explain these issues and I was canceling the response was, "ok COOL!!!". I love supporting businesses in my village and most all the business owners appreciate a valued customer. Nail Shack EAV obviously does NOT! I intend to share this experience in my neighborhood group too. Customers should be valued for their loyalty and their time should be respected. This is NOT a service provider that values customer perception.

I was a walk-in on a Saturday morning. I was greeted upon entry. My services included a gel manicure and classic pedicure with tech Sophia . She was nice and took her time in both my nails and feet, I truly appreciated this. The atmosphere is mature, quiet and relaxing. They have 6 nail stations and 6 pedicure chairs which I love because it avoids over crowding. Great shop!

So me and my sister have been coming to nail shack for years and I just had the worst experience last night. Me and my sis came there Sunday to get our nails done. My sis got her nails done by Jade while someone else painted my nails and then I was to wait for Jade to do my nail art after she finished my sister's nails. While she wrapped up my sister's nails, she asked if I could come back tomorrow to get my nails since she wouldn't have time to do the nail art on Sunday because I apparently needed to have booked the nail art option on their page when I booked the appt and that there are current ppl there that had booked the nail art option that were waiting. I honestly was a little perturbed because I've been coming there for years and have never been asked to book the nail art option let alone been asked to come back to get the design. So I leave with my nails just painted and was asked to come back despite my sis's nails being done. I also paid for my nails then btw. So I come back Monday and sit there for a while waiting for Jade, she wraps up with her customer and starts on my nails. She does my nails and I thank her and tell her I'm going to cashapp her a tip. I cashapp and then I start heading to the door to leave. She tries to say something for me to stop so I turned around and she tells me I owe $25 for the nail art. So at this point I'm confused, I asked her what I paid for before then. She said I just paid for the paint at that time, not the nail art. So I'm looking at her like why wouldn't art have been included and she says because ppl sometimes don't come back. I responded with if the nail art was included in the original price then why wouldn't I come back to get the nail art? So I go ahead and pay the $25 despite the fact I just given her a $10 for a tip and have to come back the next day. I was really disappointed on still paying $80 despite having to come back the next day for them to finish my nails. I definitely won't be going back to Jade at nail shack.

Nail shack used to be my favorite nail salon in East Atlanta but the past few times I've been, I have left disappointed. Staff has changed and quality of service has declined.

The salon is under brand new ownership! So many great changes and new staff. This place definitely deserve 5 stars for excellent service and nail experience.