Luxury Studio in New Orleans, LA

I've been getting my lashes done here for a few months now with Angelique and i'm always so happy with how they turn out! i always get tons of compliments on them in public and i always name drop Luxury Studio. Angelique and other ladies that work there are always friendly and positive every time!

Showed up for my appointment that I had confirmed and the doors were locked and no one was there.... Also not answering phones.

Love, love, LOVE this salon! After trying out quite a few lash spots (and giving up after awhile) I gave this spot a chance and haven't turned back since (been going here since pre-pandemic). Angelique is a doll and is a master of her trade... she knows what her clients want and how to accent them the best. Can't give her enough praise!

I was so pleased and happy when I went for my first appointment on July 13th hat I decided to make my refill appointment that same day For July 30th.
I originally made my appointment for 3:15pm but almost a week before I changed it to 2:00 pm.
On Wednesday at 1:54pm I got a text to confirm my appointment, I was at work at the moment and couldn't get to my phone. Then I got another text the same day at 4:15 pm saying that my appointment was rescheduled for 2:30pm. I wasn't to happy about it but figured it was my fault for not confirming?
Today July 30th the day of my appointment I received a text at 10:47 am to ask if I could come in for 3:30 pm instead. I told her I couldn't then she said I could be seen at the Metairie location,
I asked her for the address to see what time I was supposed to leave work (because the broad location is 5 min away from my job). I got no response, all I got was another text with my appointment confirmation at the broad location for 2:30.
I went to the Broad location and waited a couple of minutes only to be told the lash tech Jazmine was not even going to show up.
COMPLETELY UNPROFESSIONAL !!
I don't know who's the owner but I hope she finds out about this and takes care of the problem to avoid another Situation like this in the future! I'm sure won't be happy about it when she finds out.

I wish someone would of said something sooner.

I have been getting lashes for three years as I've moved between GA TX and now LA, so I have a lot of experience with extensions. I'm so happy to have found Luxury Studio and Angelique. I have been now several times for a new set of lashes and several fills and invested in the VIP lash service as I have been so pleased. Booking online is very easy and convenient. The spa is very clean, decorated nicely, with great music and a nice feel every time you visit. Angelique is very sweet and always makes sure her clients get what they want and have a pleasant experience. I'm happy to be a return customer!!