Lotus Nails and Spa in Sarasota, FL

This is a follow up to the review I wrote an hour ago, I went to the lotus salon to see what their response is. I spoke to Terry, who very defiantly said it was MY fault. She said she had warned me that my skin is thin and that I still wanted it done. I didn't know that she took that as permission to leave burn marks on my cheeks. She took no accountability. When I asked if the owner or manager was there, she said no. That tells you something. I asked for my $54 back and she refused. I guess the workers get to make their own decisions. What she should have done was apologized-she never denied that she burned me. And then, since the customer is "always right", she should have graciously offered me the refund. To attack ME is not a way to drum up business. Anyone knows that. Perhaps if management had been there, it would have been handled differently-correctly. RUN, DO MOT WALK, from this salon!

I went there for a full facial wax. brows, lips, chin and cheeks. I have had this done many, many times before with no problems. BE WARNED: when she was done, there was a small red spot on my cheek. she attributed that to my "thin skin". by the end of the day, both of my cheeks were bright red, as if I had been burned. The next morning, rather than fading as I had hoped, they were even redder. I am guessing that the wax was too hot and burned me! STAY AWAY!!!!

Not impressed. Couldn't have gotten me out fast enough. Only interested in up charging the client. Needs a good cleaning. Not very friendly. Overall do not recommend. It's a-shame. So close to my home .

My experience with this salon was not good from the first interaction and phone call to even make the appointment. No one was very friendly and when I sat down in the massage chair for a pedicure, the massage therapist did not even say hello. He also did not offer a complimentary drink, which the website and front advertised that they do. The arm of the chair was very dirty and he noticed and just kind of brushed it away with his hand, instead of getting a towel to wipe it properly. The towel that was used on the chair was dirty as well. The young guy that was doing the pedicure was in a rush and distracted the entire time. His phone was ringing multiple times during and he kept looking at it and touched his phone multiple times. It was not relaxing. He was rough and actually cut my cuticle in two different places. It was bleeding and he did not seem to even care. At the end of the pedicure, he said I can just sit for 5 minutes until they dry, did not even offer to have me sit under the dryer. I've been to this salon before and had a great experience but not sure if it is because they are under new management. Will probably not return.

I have been to 2 other salons in Sarasota (Capitol Nails & Show Nails) that were overpriced and TERRIBLE! I was giving up hope and then I called Lotus Nails! They were able to get me in right away! My technician's name was Lisa and she was not only so sweet, but she didn't overcharge me, was quick, professional and gave me EXACTLY what I wanted! They're easy to do just about anything with (which is a struggle with some artificial nails). and look sooooo cute! For a full set of pink & whites, the designs and an eyebrow wax she only charged me $65! If giving 5 stars was an option, I WOULD! + She "nailed" it and "sleighed" this Christmas set!