Lee Nails in Lake City, FL

I bought a $50 gift certificate from the nail tech, who sits in the back left corner, for a Christmas 2022 gift (my elderly mother). She never used it so gave it back to me to use, in October 2023. I went to the salon, had a fill, a pedi, a nail and toe polish for a little girl. I presented my gift certificate, and was told I can't use it cause it's only good for 6 months, by the guy who does pedicures. HOWEVER, THERE'S NO EXPIRATION DATE ON IT. He also told me that since he didn't sign it, it wouldn't be honored. I told him who I bought it from, and pointed right at the tech who sold it to me. I told him it had been for my elderly mom, who hadn't been able to use it. At no time was I told it had an expiration date, nor was I told HE had to sign it. He was rude to me and turned around and walked off, so much so that the female who did my pedicure that day apologized to me. I suggested they put an expiration date on the gift certificates, as I paid $145 for a fill, a basic pedi, and a polish for a child. I'll NEVER go back or refer anyone here.

I wanted to wait a week or so before writing my review, just to be sure I wasn't doing it out of rage in the moment. Unfortunately, it only got worse throughout the week. My family is moving to Lake City, so I wanted to try somewhere new. I called the shop more than an hour before they closed and asked if they had time for a pedicure and dip manicure, and they said come on in. When I walked in, a woman greeted me by saying "you just called?", asked me to sign in, and sit in a pedicure chair. I was under the impression that they knew what I was there for, but unfortunately I was wrong. The woman doing my pedicure got finished and walked towards the counter for me to pay, and I said I also wanted to get a dip manicure. They had me sit down with someone else, and she started soaking and drilling my current dip set. A guy that was working in there, maybe the manager(?), said to me, "Next time say something about dip so it doesn't take so long," insinuating that I should've told them I wanted dip when I walked in so that they could soak my nails during my pedicure. I politely responded that I did tell the woman on the phone that I wanted a dip manicure, and I wrote it on the sign-in sheet. He said again, "Well just say something next time." At that point, I wanted to get up and walk out, but my nails were still soaking. I told the lady that was working on my nails to please just finish up with the dip removal, reshape my nails, and paint a clear coat on my nails so that I could be on way. She proceeded to use gel builder on my nails, which isn't what I asked for, and they charged me $57 for a crooked manicure that I didn't even ask for, which was $12 more than the dip manicure I asked for originally. By the next day, my natural nails were peeling away from the gel builder and breaking. I had been growing my natural nails out using dip for nearly 3 months after doing acrylic nails for years, so I was very upset. Two days later, the gel builder was breaking. A week later, I've now had to remove the gel builder and cut my nails down. Needless to say, there won't be a "next time."

The customer service is amazing! Such a peaceful and safe environment! My go to for nail care and waxes

They argued with me that a cuticle trim is not part of a manicure. It would cost extra for that. When I told her I want my cuticles done she trimmed one and cut it and it bled. She them said "I charge you for that". Worst place! Not sanitary. They use callus removers that are not clean. Steer clear of this place! I don't know how they're still open.

If I could leave 0 I would! My niece and daughter-in-law took my daughter her to get her nails done for her birthday. Through out the process both my niece and DIL continuously requested things be fixed, they requested their nails a certain length, color, etc. They were ignored with sexual comments being made toward my 17-year old niece the whole time even after she told them she was only 17. Even after the constant requests to fix/cleanup the nails they were the terrible. Bleeding all over, polish and glue all over, bubbles in them, butterfly not on properly, wrong shape and not the length my niece asked for as the tech told her 'no I give you sexy nails' when she asked for them to be shorter. While disputing the charge one person grabbed her arm and tried to pull her to the chair so he could fix them even though she had already told them no. They then agreed to a total of $50 dollars and he ran her card and charge her $87 without her permission. Worst customer service I've experienced in a salon. We will be contacting the bank to dispute charges! 0 stars!!