Laboure Nail Salon in O'Fallon, MO

I've gone to this nail salon many times in the past and use to refer friends to it because I was impressed. I hadn't gone the past couple years until recently and had a horrible experience. During a pedicure the man working on me grabbed my ankle so hard it hurt! Then did the same to my other ankle. Apparently I didn't have my feet in the correct position but to be physically aggressive like that is unacceptable. I'd never return to this place!!

0 stars. I will leave my review short and straight to the point. As the nail tech began filing my nails, I asked if he could make them a round shape. He immediately began raising his voice at me, "How do you expect me to file them and shape them at the same time?!" I responded, "Oh, I just wanted to let you know the shape I like. I've never been here." He then raised his voice again and said "You tell me how to do my job!" I asked him to please stop speaking to me that way, he threw my hands away from him and told me to get out! I asked to speak to the owner, when he replied he was. Obviously, I was in shock, other customers began willingly leaving at this point, stating they are not okay with the way he spoke to me.

This was my first visit to this shop. As a matter of fact, I've only had my nails done two other times in my life. I went in for a Pedi. The woman who did my pedicure (slightly middle-aged), was so nice, professional and did such a great job, I decided to add a manicure. But, apparently, my lady only does pedicures, at least on this day. So I was handed off to a much younger woman. Tall, thin and long hair. She was the polar opposite of the woman who did my pedicure. She was curt, rude and belittling. She also did a terrible manicure. Nails on both hands chipped before the week was out. My pedicure on the other hand, looks as good as the day it was done! Too bad I won't be going back to that shop again. Pedicure was great, manicure sucked.

I absolutely love this nail salon! The staff is also friendly and it's nice that they remember me and we always have a good chat! I always walk out satisfied from this place!

Unprofessional and rude customer service. Do NOT recommend this location if you want quality. Go elsewhere. The first lady I spoke to did not know the prices of anything and kept asking a different lady to provide pricing in their language then she would inform me of the prices. I asked for an acrylic overlay, something that I typically get at other salons. This was my first and LAST time at this salon as I was in the area and needed a nail salon. After I asked for the acrylic overlay the lady gave me this long explanation and tried to "convince," me to get dip powder instead saying dip powder was "organic," which is not true. Dip powder is not ORGANIC at all. There are chemicals in the dip powder similar to what is in acrylic powder, perhaps not as much but it's not organic at all. Dip powder is LESS WORK for the nail techs which is probably why she pushed the issue and even asked me, why don't you like dip, have you tried it etc. She didn't appear to WANT to do the acrylic overlay because again, it's a longer process than the dip powder. She also had an issue getting the colors for me because I like to see the colors in the bottle FIRST because some nail salons have and still use really old and worn-out gel colors. She had an issue with that. She rushed through the acrylic overlay and the gel that she painted on is LUMPY and uneven. It's been LESS THAN 1 WEEK and the gel has already CHIPPED! There were only 2 customers in the entire salon so there really wasn't a need for her to rush through this service that I asked for and paid for. When a customer asks for a service that you provide, you should simply provide that service and NOT try to convince or persuade the customer to get something else that's less work for you. That's terrible business! Do NOT RECOMMEND this nail salon at all!