La Salon Bianca in Rochester, NY

In anticipation of traveling to Rochester, I made an appointment to get my hair cut and colored at La Salon Bianca. My schedule was somewhat chaotic and I only had 2 hours to spare for my hair. I have been getting my hair colored for years and it typically takes 90-120 minutes to get it cut and colored so I was hopeful two hours would be enough. I arrived and showed my stylist what I wanted and after consulting another stylist she mentioned that she would need 3 hours at minimum to do the color. I get it. I'm sure there's reasons it takes a bit longer here (technique etc) but unfortunately, as a busy professional, I just didn't have (nor rarely do have) 3+ hours to spend on getting my hair done. That said, I was able to get it cut and styled and my stylist was absolutely lovely and gave me a great cut and lovely style. She was thoughtful and listened to me and was very personable. If you are someone who likes a lingering, lovely salon experience, this may be your spot!

I am new to the area and was looking for a reputable salon. I had hair that was past my bellybutton. I went in wanting a style that had heavy layers. I left with NOTHING I asked for. Almost a FOOT of my hair was cut off. Jackie, the hairstylist, NEVER showed me the amount of hair she was going to cut off until it was already done. I was clear that I only wanted what was dead off the ends. Not a foot of my hair cut off. On top of that I did not even leave with any layers. I was shocked when I saw my hair and just wanted to leave. On top of that they charged me $75!!! First of all that is RIDICULOUS for a hair cut, especially because they cut off so much of my hair and I didn't even get the layering I wanted. AVOID THIS SALON. Owner has HORRIBLE customer service. If you value your hair please do not go to this salon!!!! It was not until I got to my car that I saw what damage was done. They're insane if they think I'd go back and let them ever touch my hair again. Why would I go back for more "layers" when they chopped off my hair. They did not go over pricing at all. They're insane if they think I would ever let them near my hair again with a pair of scissors Edit: My hair was dry cut and then washed. Makes no sense. And this is why I don't understand an "up charge" for long hair as mine was already chopped to hell before any "products" were used. Please do not be fooled by this salon. If you value your hair and want to get what you asked for, find another place.

I booked my first ever appointment at La Salon Bianca with Eisa. I got a manicure and a shampoo, cut, and style. I didn't realize that with the shampoo and conditioner treatment there would also be a head massage. She did a wonderful job with both and I was surprised by how fast she completed such a quality haircut. The owner also stopped by to say hi during the haircut and kindly offered me a drink like chai tea, hot chocolate, etc! The whole experience was truly amazing and the hospitality was great. I'll definitely be back and book with her again!

They double booked me and kept trying to change my appointment. After showing stylist what I wanted, she just did what she wanted to rush me out the door. Afterwards. She explained why what I asked for wouldn't have worked. If she thought that, why didnt she tell me beforehand so we could come to an agreement? Was rough while working with me, moving my head forcefully and without verbal requests. After I left, the business sent me links asking for a good review. I think if I'd posted one like this one, they would have discarded it. Beware. I think all the great reviews are because they delete the bad ones that are directly sent to them. Don't get me wrong. The salon is beautiful but the service was nothing out of the ordinary for what it cost.

The salon is very welcoming, professional and organized. The team seems to work very well together and it's clear that the owner has spent time with her staff. Also the quality of services is exactly what I want. Kristina's haircuts are custom tailored. Can't go anywhere else!