Kissme Nail Spa in McLean, VA

I've been coming for over a year, unfortunately they still don't know my name and call me Jess after multiple corrections. I kept going out of convenience. I was booking standing appointments until I came in a few weeks ago my usual service cost $200 with my nails and the pedicure I was squeezed into the end pedicure chair where I had to climb over implements and my appointment was rushed like I was a walk in, the tech seemed surprised when I mentioned having an appointment, that's when I felt there was no value in making an appointment because there's no consideration for a repeat client. This was my appointment right before Christmas so instead I've giving a $50 tip as I gave my other service providers I only gave 15%. Today I was a walk in at 11am, I needed a fill in and pedicure (what I always get). The shop was busy so at first I was told no and I understood and started to leave but then I was asked to wait 15 min, I waited 30 which was fine. During my appointment at least 4 walk-in pedicures were taken. When my nails were done I asked what pedicure chair I should sit in. There was a look of surprise "Oh you want a pedicure too?! We don't have anybody" I asked "you didn't hear me ask for a Fill in and Pedi (again my usual but when a shop doesn't bother to remember your name why would they remember my service that I'm there every three weeks for.) No response,I was told to come back later in an HOUR or so, it's now 1:30. If there was no time to do both my services I would not have stayed. No apology for the miscommunication. I asked if it's possible to just do a polish change a the owner threw her hands up and said everyone is busy. No care or accommodation for a good client. Just a lack of care and bad customer service. Come here for the base level of service and have no expectations of kindness. I will look for service providers that make sure each client they have is satisfied first instead of prioritizing how many numbers can fill the seats.

This is the best nail spa! I have been going to Deedee and Wendy for a couple of years now. They are both amazing at detailed nail designs. All the staff is super nice and the atmosphere is very relaxing. I highly recommend!

Very disappointed! I went there to give it a try and ask for a acrylic full set where no acrylic was needed to be removed, I don't like using LED lamp so I put no polish on top of my acrylic. But when I had to pay the charged me $70 dollars even when online said it's $42 dollar regular set (even if I had no tip coat or anything else) Maybe this is the reason why they were not busy at all!! So if you go there be ready to overpay!

This is my spot! I almost always schedule an appointment but when I do just a walk-in they are easily able to fit me in with a minimal wait. I always get dip and it'll easily last me 2-3 weeks. Dee Dee and Wendy are my go-to but everyone is so welcoming. Great salon!

Great work on the nails, but took 2 hours for a Gel X French tip! So clear your schedule.