K S Nails in Acworth, GA

Called in to KS Nails on 10/4 at 1:08 pm and made an appointment for 5:30 for a pedicure and nail soak off and manicure, no polish. Got to the salon on time where the nail technician did not soak off my acrylic nails as requested, but used another fake nail to take my current nails off. Made it to the pedicure bowl, asked for the milk and honey pedicure but asked the woman who was doing my pedicure not to use the pedicure foot file, just the pumice stone. The lady who did my pedicure stopped paying attention, and completely took a CHUNK of skin, off of the side/top of my big toe, with the pumice stone. When I looked up as I realized my pedicure was starting to hurt, she was looking out the door/window! Not paying any attention to what she was doing! She said sorry and put my foot back in the water. My toe continued to burn, I told her and she put these green liquid drops on my toe (I believe she keeps handy for cuts) and proceeded. Then used an exfoliating scrub on my legs and feet, and kept going over the toe she JUST took a chunk of skin off of. I asked her to stop because she was hurting me even more! She wrapped my legs with the hot towels and LEFT in the middle of my pedicure with another person who works at the salon maybe at 6 pm? Nothing else said to me. The man who popped my acrylic nails off, painted my toes then sprayed rubbing alcohol all over my feet, which of course hurt, because of the lady who just took a chunk of skin off my toe. Also, he watched the whole thing happen because he continued to take off my nails during my pedicure. So he knew what was happening from me telling her that she hurt me and to stop etc. Finally my toes are painted and I am ready to go, where the man that painted my toes/took off my nails and myself are the only people in the salon, shortly after 6 pm. He then tells me my total is $90. A lot of things start running through my mind after the experience I had and the worst nail salon experience I have ever received in my life. But I paid it, because I planned on calling the next day to speak with the manager or owner about my experience, and how I do not think it was fair to be changed that amount after the terrible job they did. As I leave the salon, the man who did my nails left right after me, 6:15 at the latest. If the staff at this salon is such in a rush to leave that the lady who started my pedicure left in the middle of it, and he left 1 minute after me, why was my 5:30 appointment accepted? If the staff is that much in a rush to leave and are hurting people, KS Nails should not be accepting appointments after a certain time! I've been to this salon before the owners switched and after. Never have I experienced this before, and I know with the previous owners, this would have been resolved before payment was requested. I called the next day, Thursday 10/5 as I planned, and asked to speak to the manager/owner. The lady who answered the phone is who I spoke with the day before who I made my appointment with, she knew who I was because she remembered the time my appointment was and the services I requested and I told her about my experience the day before. She told me the owners would call me back. The owners did not call me back so I called again the next day, Friday 10/6, and was then told that the owners were on vacation and would call me back on Saturday. I never received a call to make resolution on this. Which brings my review, Monday 10/9. I have added pictures of my toe, which is completely unacceptable and neglectful by KS Nails, and considering the placement. Why was she even using the pumice stone in this part of my foot? Because she was bot paying attention! The service I received, and the aftermath of ME, a paying customer, trying to find resolution for something I did nothing to cause. I wanted to come to a price agreement with the owners and be refunded for part of the services I asked for, instead of disputing this charge with my credit card company so they take 100% of the charge back. But, I have called in 2 times now for this and have been pushed to the side, and I am tired of it and wish I would have argued with the man who told me my total was $90, even though I am not that kind of person at all, that's why I paid that RIDICULOUS amount in the first place. I believe the salon should be making this right, not me, I have tried. My credit card company approved my dispute today, which was the last resort for me because I understand this is a small business and did not want to just take my money back, I wanted to come to a resolution where the salon and myself were both happy. I have to put bandaids on my toe when wearing shoes now, going to the gym, walking my dog and just running errands which are all regular activities. As you can see in one of the pictures I added, even wearing my Birkenstocks is now uncomfortable because of the placement she took the skin off of. It rubs and starts bleeding again.

they were all kind and it was a quiet and chic place. they did better than what i showed them as inspiration

Just from viewing the photos selected for this salon, I would not be tempted to go there. Very sloppy nail polish! Don't the technicians care to do a good neat job?

I've been a loyal client for a few years now & they've recently undergone change in management. I have nothing negative to say. Hannah (spelling?) has done my nails twice now & I've been impressed enough to pre book with her. Highly recommend.

Service was fantastic. Great atmosphere, but the nail polish chipped off after one day. I have dry feet and I don't feel like the pedicure specifically for that did anything to benefit.