K & D Nails in Milford, DE

Rude customer service. Lady didn't wanna help explain anything over the phone and hung up on me..

I have never been to a nail salon until I got married in Milford, DE and I needed my nails done. I made an appointment for a full set of acrylic nails.

First, I went in and no one greeted me. I was nodded by a woman (the manager?) over to a middle aged man sitting by the wall at the front of the 3 or so rows of nail stations.

I explained to the guy that I needed nails for my wedding. The guy never even made eye contact. The guy did not even trim my cuticles, he just pushed them back a little bit and started drilling.

So then when the guy put on the acrylic tips and I put my hands under the UV light for the gel to cure, my fingertips started burning! I thought this may just be a normal part of the process. I was very wrong!

Two weeks later when I went somewhere else to get a fill the young lady gasped and showed me all the little red U shaped marks where the guy had drilled into all of my nail beds!!!!  Now I will have to keep getting fills for the fake nails until the damaged parts of my own nails grow out. This is completely awful!!!

The guy is a menace! The salon manager has to know how bad he is because she takes all the tips and she is watching over everyone like a hawk, to the point I actually wondered if all of the people working there are doing so voluntarily. For real. The woman who did my pedicure did not make any eye contact and she seemed afraid of the female manager.

Do not walk - RUN AWAY!

I have called the health department to make a full report. I will post a photo of the damage to my nails when I get the next fill.

I came in for a manicure and no one greeted me. Then a lady (who seems to be the manager) approached me and told me to look for a color. Then I asked the man in the front how long was the wait for my usual technician and he asked the lady who appeared to be the "manager" and she snapped on me in front of all the customers. She literally yelled at me and told me that the technician I was asking for was too busy and that they only take appointments and since I was a walk-in I wasn't allowed to ask for the technician I wanted. She was very rude and unprofessional. She could have just said, she was not available at the moment and that someone else would be helping me (in a more moderate voice) Bottom line is, if she is the manager she should have better customer service so customers can keep coming back.

Before I begin, let me just disclose that I have been going to KD Nail for about 8 months or so. Well tonight I came in for my appointment (gel pedicure and dip manicure--my usual).

The pedicure was fine other than feeling like they change the prices up all the time.

I specifically said I wanted regular dip powder. She tried to do hot liquid gel on my nails which I stopped her and told her no just a normal dip powder. I didn't get any designs, I got the same color on all hands nothing fancy.

Tell me why they charge for shaping and length for your natural nails? Like these are the nails I came into your salon with, and you are going to charge me to shape my nails when it's your job to do that. So when I checked out she told me the price which was a little higher than I normally pay. I said whatever I had to get somewhere so I paid. As a paying customer, I called when I left to injury about the pricing. Pedicure 57 because I got gel and my dip manicure was 42 and then charged me for shaping and length. When I tell you I have short nails I'm not sure why they charged me for length. So when I asked her about next time removing the gel and doing a basic color on my feet she said I will have to charge you to remove. Which makes no sense if I got it done at your salon and you remove it anyway to put it back on why would you charge someone to remove the gel. But the part that got me-- when I asked her if she would recommend if I shape my nails at home and just come in to get the dip powder she says "maybe you should do your nails at home then" I was driving and with the loud noises I wanted to make sure I heard her correctly so when I said "excuse me". She hung up.

Guys when I tell you it's the disrespect for me. I am truly dumbfounded by the lack of empathy and customer service this salon has. But honestly, I should have read the review's because I'm noticing a lot of other people complaining about the same issues and then they comment on the reviews being even more rude. But it won't stop me from writing reviews about this salon because they don't care about their customers just the money they get from them.

I WILL NOT BE RETURNING!! And believe I will not be referring anyone here. DO NOT WASTE YOUR MONEY HERE!!!

I attached photos of my nails for reference how "long" they are.

great little place. did great with my acrylics and i know most places are either hit or miss when it comes to actually doing them good and shaping. will definitely return!