JCPenney in Silverdale, WA

Went in today for a color and cut. Spoke with them on the phone multiple times in advance regarding what I wanted. Got to the salon about 10 to 15 minutes before my 1:00 pm appointment. Was told the stylist was running about 30 minutes behind and was I willing to wait. Since I took the afternoon off work. I said yes I would wait. I sat in their lobby for an hour. witnessing the Salon manager some through more than once complaining about various people and situations. At 1:55 I went up to the counter and asked when the stylist would be ready and I was told just a few minutes. She came out just before 2 pm and said she was ready. Gave me a cursory apology. after we sat down and looked at the picture she let me know that she was not able to do the colors I requested despite the previous phone conversations as she did not have enough time (not her problem she was an hour late) or color. This was apparently my issue as well even though I had communicated previously. Offered to do just my roots and cut since she did not have the time or product. I asked how much that would cost. I was told over $300 and still no discount or apology. I said no thank you I am not paying that much and not getting what I requested . As I walked out , I spoke with the Salon Manager and expressed my concerns. When I stated I waited an hour. I was told not really, it was only because I came in early. When I mentioned color. She stated I had been called more than once because she needed to source the product since they dont hold it in shop. I responded yes, I spoke with someone 3 times and told them the colors. Her response was that it was I did not communicate clearly enough. Zero empathy or apology from the shop manager or stylist! Please do not take the risk of using this salon. Not worth it in my opinion. I do not remember every having such a poor customer service experience or lack of caring.

First time being here yesterday and had a horrible experience I came in for a partial foil to touch up my roots for the holidays, tipped the stylist to wake up this morning in tears. My hair has boxed, un evened highlights that are orange!!! The lady doing it named Mandy also leaves you in a bad position sitting with bleach in your head talking about her opinions on politics that's a no good being in customer service. All around horrible experience and management. I am hoping to save someone else in not making my mistake.

My name is Devin, this is my work from the last month at JCPenney salon, just wanted to post some positive pictures to let you know what kind of work usually leaves our salon. If there's ever any issue with clients we always offer redos, if a client ever has any issue they are encouraged to tell us that way that stylist or another more qualified stylist can fix it. We offer a professional and comfortable vibe, if you ever want an in depth color appointment I suggest you call and speak to someone instead of using online booking so we can best assist and prepare to make your hair goals come true

Kelsey is one of the BEST stylists I've ever used. Love my foil and new hair style!!!! She is super profession with great attention to detail. Truly a stylist that cares about what I wanted. She took the time to work with me to get the results I wanted!

This is seriously one of the best color experiences I've had. Candice, my fellow coworker and stylist friend did not let me down with this fashion color experience. She is a seasoned stylist and I love watching her play around with color. I love doing color as well. I just love her work and learning from her. I posted pictures of her work as well as mine. We are a great team and great salon