JCPenney in Noblesville, IN

I recently ordered some hard-to-find shampoo on the JCPenney website and had it shipped to the store to avoid shipping charges that almost cost as much as the shampoo. I placed my order on Jan. 4 and didn't get my ready for pickup email until Jan. 15, which I thought was a little slow--but it wasn't something I needed urgently, so I let that slide.

The ready for pickup email had a convenient link to allow me to choose between coming inside to pick up the item or using their curbside service. I decided to try curbside, pulled into one of their clearly-marked spaces in the parking lot (this area is in the large parking lot that is shared with Ulta, Red Robin, etc. - not on the other side of the building), and told them which space I was parked in.  I waited about 10 minutes and then checked the web page I'd used to check in. There was an error in red that said "We're having some trouble, please continue to wait or try again later." I decided to just go inside to see if I could quickly grab my item, but the lines were really long, so I just left and went home.

About 5 minutes later, I got a call from a JCP associate apologizing for not being able to get my item out to me more quickly. I wasn't able to run back over there, but I went back the next day and repeated the curbside process, and this time I had my item within minutes.

Overall, I think this was a positive experience and think it's a good place to consider when you're shopping around for bargains--they often seem to have really good sales and coupons on top of those sales.

I love shopping at JCP. I have been a customer for 20+ years! The staff are always friendly and helpful. Their prices seem to be the best and lowest around town. Their products seem to be of great quality as well. I highly recommend shopping at JCPenney!

HAIR SALON

I always go to a different stylist, many different salons, because I dont get my hair cut often. I decided to try out this salon so I could use my JCPenney credit card. I wanted a trim and my bangs cut. I have had bangs most of my life so I know how they are supposed to look and I can pull them off. My stylist was Julia. She was very nice but did an absolute terrible job cutting my bangs. She cut them dry and later jokingly mentioned how "you never know how they are going to spring back." I have very straight hair and, as I said, my hair was dry so there should not have been any "spring back". She also cut my bangs in front of me so I could not even see what she was doing. When she finally moved I was in shock. They are so short, uneven, thin, choppy, and LAYERED. I did not ask for layers in my bangs. I didnt mention anything at the time because they were so short, there wasnt a whole lot she could do with them and I usually never fully like my bangs when I first leave the salon and take the weekend to mess with my hair the way I like it. This was not tHe case. I didnt realize how thin and uneven they were until the next couple of days. I got it  cut on Friday and called the following Monday to speak to a  manager. I was told she wasnt in yet and she might be in the next day or day after that. I called every day that week and wasnt told until friday that the manager was on vacation. I finally spoke to the manager today, saturday, and was told i need a receipt to be refunded over the phone, which of course I could not find, or I would have to come in. If i was told this earlier in the week I could have planned my weekend around it but already had plans to get my hair fixed and other things. Tish, the manager, was very professional and  handled my frustration very well and actually called corporate to retrieve my receipt and got me refunded over the phone. The end result turned out okay but the hassle to reach someone and the original hair cut was disastrous. Will not be returning  but appreciate the professionalism.

I love jcpenney's because of their unique items you don't see in other stores. But, I am trying to say this as nicely as I can, they do have some employees that are a little too old to be working there. There is one lady that is extremely old i think she told me she was 90 but i could be wrong. First of I worked there for over a year and she still thought my name was HEATHER. I purchased an online order to exchange items i had already bought 2 were stained one had a piece that stabbed into my foot on a boot. First off it took almost an hour to do this. Im a mother. I had things to do I felt bad for my poor daughter sitting there waiting. She put the name heather on my order because she didn't even ask me what my name is and so i'm hoping i can pick it up under the wrong name... as if that isn't bad enough one of the pairs of boots i ordered was in the WRONG size now i kept telling this lady over and over what i wanted the sizes all that. And she STILL managed to get it wrong! Im honestly SO mad. I wanted my clothes and shoes right in the first place but they couldn't be! So i went to exchange them and it STILL can't be right! I will go to fix it ONE more time and this time if it's not right i'm just going to have them return it and ill shop elsewhere.

update: i went back to pick up my order i was able to pick it up. BUT on the exchange for the boots that were the wrong size they spelled my name wrong on my email so i won't even be able to know when it's here. I worked here for over a year and somehow none of the workers or even managers know how to spell my name! bad customer service to not check spelling.

Scott in the houseware department was over the top wonderful. I don't recall the last time I encountered someone so determined to be helpful with finding what we were looking for.  THANKS SCOTT!!!