JCP Salon in Marlborough, MA

Things have definitely improved, I'm glad to see many people shopping here around Christmas. Very good sale prices that have a great selection as well as value. Employees at the checkout were amazing with great customer service. Love the improvement JCPenny. Keep it up

don't honor their posted sale prices. if it's marked a price they should honor it they don't!

For a place that is struggling it might serve them well to step up the level of customer service. My husband and I went there last Sunday to look for bathroom towels. The selection was limited but on my way past the jewelry dept I saw a pair of silver hoops I liked. There was a woman already purchasing something before me and the woman ringing her up was being trained by another store employee. I just put my earrings down and waited. The transaction was taking a really long time, but what bothered me the most about the whole thing was the fact that the woman training the other didn't even acknowledge us. I was sure there might be another register or something. Even if she told me it would be a few minutes, She looked right at us and then went back to helping the trainee. We were pressed for time so I finally said to my husband, "This is going to take too long. I'll come back another time" and as I walked away to put the earrings back the woman behind the counter (who was ignoring me the entire time up until this point) proceeded to yell at me that I need to be more patient and that she had someone in training. I heard her but just ignored it. But by the third time hearing her say the same thing.....screaming across the floor to me I said, "I heard you the first time! How many more times are you going to scream it at me? You're harassing me at this point! I get it.....you're training someone....leave me alone!" Talk about escalating a situation. I simply didn't have time to wait any longer and chose to leave. I wasn't being rude in any way and It didn't warrant her reaction. And I will never step foot in that miserable store again.

JCPenny credit card services. They harass you for your payment if your one day late. I always thought my boyfriend was crazy because I never got the calls.... until I did, after 3yrs of my account. No courtesy call instead a negative mark on my credit report when I made my payment on the 33 day, which was 3 days overdue. Stay away from them as a creditor, not worth the possible headaches.

NOT open to 10 pm on Tuesdays. Hours on this app are not correct. Not open. No. Not open. Long enough review? Also not closed on Mondays. That was wrong too.