Hair Cuttery in Sterling, VA

When the family ahead of me said "never mind" and walked out, I should've heeded the warning. I was desperate for a wash and blow dry so I proceeded beyond my better judgment. The woman who checked me in was EXTREMELY rude. She reluctantly checked me in and said African Americans have to pay more than the standard price for a wash and blow dry (no style), but she wasn't sure how much more, because it was up to the stylist. I get it. African American hair can take more time and effort, but there should be a standard policy in how they cater to/service black women. Anyway...off to the shampoo area I went, and was greeted with the smell of cigarettes. The stylist next to us had clearly JUST finished a smoke break. I brought my own (Design Essentials) products and Cindy, my stylist (who was really nice) was totally fine. Midway through the shampoo however, the same rude woman that checked me in walked over and began to fuss about personal products being against company policy. The way she stood over me and scolded me as my head rested in the shampoo bowl was EXTREMELY unsettling. After my hair was rinsed, I didn't stay for the blow dry. I paid and left, immediately, with my hair dripping wet. I have never felt so discriminated against in my life. I used to frequent this location in the past with no problem, and I always brought my own products. But clearly things have changed. I'm not sure if this was an isolated incident or a new standard practice at Hair Cuttery. In any event, I'm never returning.

I've been coming to this Hair Cuttery for years but not frequently so I rarely have the same stylist. I had gone in for a haircut and color (partial balayage) but wasn't quite content after a few days. It was a bit too contrasting for what I was aiming for. I called to see if I could come in for an adjustment and was told I could stop by whenever and they'd take a look. I went in the following day and Cindy worked her magic! They were busy and I didn't have an appointment but she fit me right in and the other ladies tag teamed a bit and made it work. Not only did she fix the color but also gave me really sweet curls/waves to go home with. I would definitely make an appointment with Cindy the next time my hair needs some love. It usually takes me a bit to really like my hair coloring or get used to it... this was my first time ever loving it as soon as I walked out! Great turn around experience for this customer!! Thank you!!

Soheyla is a wonderful stylist. Always a joy and knows what I want when I don't know what I want.

If I could give no stars I would. This place is horrible. I went and the lady put to chemicals together that completely burned my hair. That's not the bad part though. This management team does not care about the people it's just about the money. When I begged to get it fixed all the stylist ignored me. Even contacting their management team they refused to fix it The only wanted to use cheap solutions to act if it was helping. Refusing to make it right. I was finally given a super small settlement that didn't even pay for half of repairing my hair. Honestly if you are a professional An need to be presentable do not go here. The stylists are awesome Marjan but the management team does not care about making mistakes right only what will not cost money. Not to mention having to wait for my hair to grow out which I'm still waiting for it to return to normal. When I returned to the manager she said oh you can wear your hair in a messy bun smh if I wanted to do that then I wouldn't have came in the first place.

I normally don't post reviews but Anh is so kind and nice I had to leave one. She always cuts my hair just the way I like it, takes her time and is so wonderfully nice to talk with. Thank you again Anh for the great service and hair cut!