Cascade Nails & Spa in Sterling, VA

I have been a customer at this establishment for almost 2 years now, and I must say that I have been consistently pleased with the exceptional service provided by Jaasai and Issa. They are both kind, hardworking, and deliver great customer service. The salon itself is clean with a wonderful ambiance. However, I am hesitant to give this place a 5-star review due to the rude behavior of the manager towards the employees and customers. It is evident that she is always in a rush and struggles to work under pressure. During one of my nail appointments with her, she accidentally cut me, but did not offer an apology or acknowledge the situation. If you do decide to visit, I highly recommend making an appointment with Jaasai!

I really like this salon specially be aids they have 3 ladies (nail techs) who speak Spanish. My mom lives with me so I also take her to get her pedi & mani done every month or so. She only speaks Spanish so it's great for her. The rest of the nail techs are Vietnamese and mostly courteous. The place is clean. The only complaint is that you can only book over the phone & they don't speak much English. I get my Spa pedi and dip nails there and they last for awhile. Try this place! It's also nice and quiet. Thanks for reading!

Acrylic nails started coming off after a week. Staff was rude and disrespectful after I came in again and tried to discuss this. I won't be back. If I could review with 0 stars, I would

I was the last appointment of the day so the experience felt a bit rushed. I would definitely give them another try and book an earlier spot in the day. The place is clean and the chairs for getting pedicures are comfy. They have a huge nail polish selection and spa services to choose from.

I hate giving small businesses bad reviews but in this case, it's necessary. When I try a new salon, there are generally 3 things that I look for: cleanliness, attentiveness to your nails, and friendly attitude. The first time I went, a man greeted me and got me settled. He was very sweet, professional and friendly. He gave the impression that he listened to the client. The salon was also nice and clean, even if it was weirdly decorated. But that's where the good stops and the bad takes over. Niki did my mani-pedi. She is so fast that the "massage" you're supposed to get as part of the service really isn't one. It's more akin to rubbing lotion on yourself when you're running late for work. In addition, all of my nails were filed unevenly and she didn't take the time to check them. I had to fix it later. Lastly, she came at me with a nail file meant for acrylic nails, NOT NATURAL NAILS. That is a huge issue for me. My nails are fragile and a business that is supposed to be taking care of your nails shouldn't be doing the opposite - tearing them up. So I wasn't happy when I left. But then it got worse! I developed mold on one nail underneath the gel. Yikes! This had never happened before, anywhere. So I went back to have it fixed. Did they apologize? No. Did they offer to fix it for free? No. In fact, Mai (the owner?) told me that I must have dipped my finger in mold (?!) and then very angrily started talking in her native language, which I couldn't understand, and threw me over to Niki, walking off in a huff. Ruuuddde, just rude. ‍ I sat there for a minute or so in shock. Then Niki basically removed all of my gel, put regular polish on my nails (which wasn't what we had discussed) and charged me for a full manicure. It was probably one of the worst experiences I've had at a salon. I won't be going back and I don't recommend that you do either. P.S. Mai (or is it Van?) should stay away from that place if she can't be friendly and respectful to her customers. She's toxic.