Hair Cuttery in Cherry Hill, NJ

I booked an appointment here online, services I picked were standard cut with blow out, a time and my reservation was created. I expected to show up at my appointment time, get my wash cut/trim and blow dry as I picked in the website. Only to be sat down within 2 minutes being told I have to reschedule because the stylist couldn't cut my hair because it was "too thick". LOL, now I have to call and personally speak with and find a stylist that can, when every stylist should correct?. I am a Latina not everybody will have simple thin hair. This business should definitely add adjustments on the website letting customers customize what type of hair and length they have to be better accommodated instead of being removed because your place of business doesn't have stylist who can do all types of hair.

So... when I went to this hair salon, I got notified this morning upon reserving that my hair stylist was Brianna. Instead I always get a hair stylist with a different name, Donna. Now... I don't have anything against her, Donna is a wonderful hairstylist, she does a great job doing my haircut, however I hope the system in that hair salon fixes the issue of assigning the customer the correct hair stylist.

I'm not one to review and badmouth and I have been debating leaving one since my cut in September, but it's taken me over a month to process how bad it actually is. I went in with a very specific request along with corresponding pictures of my own hair. What I got was not only *NOT* what I asked for (this happens from time to time with curly hair but usually it looks good and I can make it work), but this was the worst cut I've ever gotten. Somehow it was too long and too short at the same time, with extremely short layers on the top of my head and bangs so long they look like they've been growing out for months. I want more than nothing to include the name of the stylist that butchered my hair but I'm not in the business of getting people in trouble. The haircut was bad enough the it even overshadowed how rude the stylist was from beginning to end. My suggestion is just to avoid this place entirely.

made an appointment for 2pm, got there early and they asked me to wait and am still waiting 25 mins past my appointment time while several stylist are standing around talking. only person who asked if i was waiting was the lady who was already cutting someone else's hair. guess making an appointment doesn't mean anything at this location

Update... it's been 13 days since my hair eas screwed up and I posted this and 12 days since I filled out the contact form that the business manager asked I fill out....no response...