Great Clips in Altoona, IA

My 16 year old daughter had her first prom coming up. We searched and searched to find a hair stylist available on the date she needed with no avail. Then we called Great Clips and they got her an appointment for a formal style.  

When we arrived and checked in, we over heard one of the stylists have to go in the back, and ask our stylist if she would do my daughter's style, which in turn she said, "she guessed she would." We scheduled this style over a week before to make sure there was a stylist available. When the stylist called my daughter's name and we both walked up, she very loudly said, "uh oh, there's mom too."

We got seated and my daughter showed the stylist an example picture of what she would like done to her hair. The stylist then told my daughter, not suggesting or even kindly advising, but repeatedly and very sternly scolding her, as why her hair should not be damp and it should not have been washed because now she will have to blow dry it and would only take her longer to do so. Again our first professional hair style, good advice, but not executed even remotely kindly.

We spent the next 3 very long hours listening to the stylist reprimand my daughter for not paying attention to the stylist stories about herself or for looking at her phone. At one point she threatened to smack my daughter's hand if she looked at her phone again.

She greatly embarrassed us both by asking personal questions regarding our finances, while other customers were getting hair cuts as well.

The stylist not only completely disrespected and disregarded any type of personal boundaries verbally, but physically as well. She pulled on my daughter's ear, flicked her head, nudged her face, and hit her arm at one point.

And to top all of this off, she did not style my daughter's hair as she had requested and showed her examples of. We had asked her to stop pinning her hair up about halfway through as it was not as requested, but the stylist ignored the requests and continued to style as she liked. To the point we had to go home, take all the pins out the stylist put in her hair, brush it out, and make shift style it the best we could before her prom.

Unfortunately we can not go back in time for that night over again. But I had contacted the corporate office to receive a cheesy response saying the owner would contact me in a timely manner. I have left messages for the owner to contact me with no response. I do not recommend  Great Clips to anyone wishing for a formal style.

0 out of the 7 times I have been there have turned put to be good haircuts. I asked for a little of the top and they go finger length and to "fix" it they just went shorter. Absolutely butchered my hair no more!

I signed up at 4:30 for a haircut. The woman told me it would be 15 minutes. I stepped out and came back 15 minutes later. She said it would be a few more minutes. She cut three people's hair in front of mine. A guy came in and she kept me sitting there while she cut his hair and expected me to wait. I left at 6:30 with no haircut

The woman that cut my hair was very rude and short with me. The cut she gave me was nothing like what I asked for and it looked terrible. I wound up fixing it myself at home. Never again!

Went to Great Clips because of a sale. Not a good decision. They did my hair good, just forgot about my ears. My kid has long hair and the stylist botched it, and the manager had to cut it a lot to fix it. This place is ghetto without even being in the ghetto.