Grand LV Nails & Spa in Poughkeepsie, NY

Hanna is incredible. She has been doing my nails for years and is always open to learning new techniques that I ask for. She works with you to get you in when you can and make sure that your requests are met. As any other business, this business is trying to complete a service. The vibe is peaceful and the people are sweet. Open communication goes a long way and I appreciate Grand LV Nail Spa for having that!! Call ahead, be respectful and you should have no issues.

All of this review are filled with racists who hate on Asian American owned businesses in the Hudson Valley. Hanna is the perfect and I love the nails she has given me over the years. I have gone here since high school and I still stop when I am home for the holidays. The salon is CLEAN. The reviews that say otherwise are lying. This is a nail shop not a hospital so complaining about the soap type in the bathroom is ridiculous. It's soap it will clean your hands. I always get compliments and I sent everybody in the valley here. AND LEAVE A TIP YOU CHEAP CHEAP CHEAP PEOPLE!!!!!!!

Do NOT come here, I do not know why it's so hard to find a good nail salon now a days. This was after a gross encounter with a previous one in Fishkill (see previous review). Arrived, waited a long time. Hey that's fine, I had no appt.. the manager kept checking it and it was a pleasant encounter. I sit and notice the tools she brought out were... open and the nail cuticle cutter was just out. I requested a clean unopened package, she looked at me like I was insane. She opened one in front of me and poured it over the other tools (see photos). How gross. What's even more gross is there is no antibacterial soap IN THE BATHROOM and at the sink where you wash your hands post manicure. DISGUSTING. Super unsanitary conditions. Now let's get to the good part. After the pedicurist rolls her eyes at every request (the tools, asking her to layer with a different color, and not wanting to cut my nail only file), she does a subpar exfoliation job and massage. Whatever as long as the paint job is good. Even though I'm paying she should say ANYTHING about my request that really weren't that crazy... Toward the end I ask for an acetone pad to wipe off the nail polishes I tried when I first walked in and placed it to the side. She was rushing to finish me as the manager told her that her next appt is here. She finishes, grabs the acetone pad, then my leather Birkenstocks. I TOLD HER NO x2, you even see me reach for them. As soon as she walks away to place me to get my nails dryer, immediately wipe it off since it has dying properties, the color is coming off (see pictures). The manager is pulling fast ones, oh it will dry off he says! NO?! hello? So I say oh yeah? I'll wait a few hours to see... and I did.. and guess what, minimal improvement. He then says it's fine and doesn't ruin leather, a simple google search easily proves him wrong. Then he says he'll talk to her about the word "No" LOL. I don't care about that. Manager disappears and I talk to the woman in the front with a bad blonde dye job and SHE LAUGHS and says they're old shoes. I said miss girl, I will not only pull up the receipt, but let's check the cameras that were right on us during the procedure. She called the manager (lol). I gave them an ultimatum- pay for the dye job or give me the pedicure for free. UNBELIEVABLE He fought me on it asking me to wipe my shoes that didn't have the acetone, NOTHING CAME OFF. Called the civil court. Will be opening a case on principle.

I've come here many times and it just keeps getting worse! When I make an appointment, I've waited up to an hour and a half. The worst time was Mother's Day when I made an appt for me and my mom. When we waiting over an hour to get started, I was told it's a holiday weekend and that's what I should expect but then why take my appt? Then I got started and they didn't start my mom until 30 minutes later when they started other people who had later appts first. I've also come with kids and they have done one kid at a time and then expect me to stay while they wait to get my nails done. It beats the point of going and having the experience if we are there for 3 hours. Most recently, I asked them to not dig into my toes during a pedicure but they ignored me until I was bleeding and in pain. I'm officially never going back!

Horrible customer service and liars. They tell you one price beforehand and then charge another price when it's time to pay. Don't be fooled and don't waste your hard-earned money here. I am so very disappointed.