G & G Nail & Spa Salon in Croton-On-Hudson, NY

Basic service requested with appointment. Basically, I was ignored while regular patrons were serviced. Very different from former owners who were warm and welcoming. Will not return.

I scheduled a gel manicure and pedicure a little over a week ago for myself. My baby shower is this weekend and I wanted to treat myself to a nice spa day. Yesterday, I called to add a friend on for a gel pedicure and my appointment was updated. I arrived before my scheduled time of 3:00 pm today and mentioned who I was. I was greeted, but no one had gotten up to show me the gel colors that I could look at. I waited for my friend, who arrived shortly after. There were three workers; each with someone in their pedicure chair and a woman at the manicure table. My friend and I waited. Another woman walked in and she was greeted warmly because she probably comes in often. She was told the wait could be 30 minutes so she waited for a bit, then decided to come back. My friend and I were finally brought over to the pedicure chairs about a half hour after the scheduled 3:00 pm appointment. We were handed a menu to choose a pedicure and chatting as one of the workers came over. Since we were talking, she decided to come back to us. However, in that time, another regular walked in and was started immediately with a pedicure and the start of her manicure. My mother-in-law had walked in about 3:50 pm to see if she could join us and I told her that we hadn't even started. There was no water in the pedicure basin, no one had attended to us, and we were still waiting. My mother-in-law left and finally at 4:00 pm (an hour after my set appointment time), the gel pedicure began. The process was rushed and not relaxing as it should be. More people had walked in; some stayed and some left, but clearly, the volume was more than the staff present. I felt awkward asking for a design with my gel manicure, which was next, because I could tell the worker was disinterested and overwhelmed. When the spa gel pedicure was over, I moved on for the gel manicure. I had shown her a picture of what I wanted when I was sitting for my pedicure and she said she could do it. While doing my nails, she did not take the time to be detailed oriented. She was distracted with personal calls to her cell phone and another walk in asking for a phone charger. The design was cute, but the overall service was sub-par. I am a good tipper and this worker was not warm to me at all. My friend tried to pay with a card for her gel pedicure and the worker mentioned the card reader was not running the transaction. My friend had to get money out of the ATM to pay. When we left, my friend got two notifications from her bank that the card was pending two charges from the nail salon. We walked back in and the worker stated that the printer paper was out. She voided the two transactions, but on the receipt, the card had been approved both times. She wanted my friend to sign the copies and my friend declined. She took a copy of the receipt to dispute with the bank if the cards went through after she had paid in cash. Overall, the experience was something else. What should have been a fun day turned out to be the opposite. I have been to this nail salon often and did not feel like I was welcomed today. The staff was clearly overwhelmed, but I had taken the time to make an appointment, update the appointment, and arrive early. It didn't seem like any of that mattered. The experience was unacceptable. Unfortunately, even though I live close, I will be finding a different salon to do business at. It is really a shame.

My family and I absolutely love this place! They always do a great job and it's a very clean, relaxing and friendly environment. Thank you, ladies, for always providing excellent service! It's always appreciated!

I've been going here for two years now. Loved it. Suki & her husband always treated me lovely. My nails were always amazing. I got a new set on July 27th. I went on August 3rd & there were all new people in there. I was very disappointed & upset. The lady who did my nails filed them soo much & I have tips with gel. All of them are cracked which shouldn't happen with a new set. But she also did not know. Will sadly not be returning since its under new management. Upset to have spent $70 on a set to have them ruined by the new owners.

This place is crazy busy but all you have to do to get ahead of everyone waiting is to call if you call and say you want an appointment time in a few minutes they will say yes and when you walk in you bypass everyone who has been patiently waiting, This is not right but they don't care I walked out after seeing people get taken before me as I was waiting