Drybar - Bethesda in Bethesda, MD

I've been here twice, once by myself and once with a friend, and have been happy each time. All our appointments started on time, and we were so happy with the results. Everyone leaving the salon as I came in looked great. There is variation among the stylists, as would be expected. I got the most thorough shampoo of my life (and a great scalp massage) the first time I went, as did my friend, and then the second time I went the wash was kind of lame. The first time I went, I got the straight-up for a family photo shoot, and it was perfect. still looked great the next day and the day after that! and the stylist barely even used hairspray, I have no idea what kind of wizardry kept my hair looking great with such minimal product. The second time I went, I wanted the Cosmo, but didn't love my curls (too tight, combined with a not-so-great haircut that was not their fault), and the stylist worked with me to get to something I loved. The style lasted through the event that night, but looked a mess the next day, which is fine. My friend has pretty thin, limp hair, and we were both excited to see what her stylist was able to do!

The customer service at this location is HORRIBLE. I love DryBar and have had the best, best experience in Georgetown and all other locations. I went in for a dry styling appointment and I had washed my hair 7 hours prior. No parts were wet to touch. Not only did Celine and her team cancel my appointment without another solution in the store, they were EXTREMELY rude and showed no customer service. I even offered to use a blow dryer on my self to prove it was not wet. I explained that I was relying on this because I had a family service and they showed zero compassion or respect. I will NEVER go back to this location and I suggest you don't either.

There is one woman to see there who is the BEST. Her name is Debbie and she is phenomenal. Does great massages too. She is stellar at listening, creating and designing gorge blowouts. Cannot rate her higher. An absolute

I was supposed to get my hair done for my engagement shoot yesterday. The closest Drybar was over 40 minutes from my house so from there, my fiancé and I would go straight to our shoot. On the way to Drybar we got stuck in traffic due to an accident so I called the Drybar number 30 minutes ahead of time to explain the situation and ask if I could push back the time. I was told my options are cancel and be charged $20 or show up to the salon and find out if they could or could not accommodate me. I explained how far I was coming and if they could not accommodate to just let me know so I could turn around and try to figure out a different solution before our photos. The woman on the phone repeated the options. I asked if I could have the number to the store to call directly to see if I could be helped or if I needed to drive home and I was told I was mot authorized to have that number. I then asked if they could call the store and ask. The woman said no and repeated my options of cancel and get charged or go to the store and find out in person if they could not help me. I ended up cancelling because I was so upset at the possibility of driving over 45 minutes to be told I couldn't be fit in and then my engagement photos not happen. The woman in the phone was not willing to help connect me to the store in any way and did not care what the hair was needed for. Didn't even offer dry styling since I would have been within my time limit for that. I ended up being late to the photo shoot after having to turn around and find a last minute solution. Terrible customer serivew

Felt so bad for running 5 min late due to traffic but they were super accommodating!! Loved my blowout and Sarah was the nicest person ever! The receptionist was so kind as well!! Will def be coming back!