Diane Joseph's Salon in Chagrin Falls, OH

I'll admit, I've been going to this place for over 4 yrs. but due to the ridiculously high priced services I've been venturing to other salons in hopes of finding an equally skilled stylist- and I can't! I love my stylist, Shawn; she is beautiful, strong and I've never walked out of that salon disappointed with her work (until 2 Thurs. ago). In fact, my profile pic was taken shortly after she cut, dyed, & styled my hair yrs ago. However, I've become increasingly annoyed with the salon itself, roughly 2 weeks ago I wanted to try something new & let Shawn do whatever she wanted to my hair. I am not unhappy with her work ( I don't like my color or cut but it's not her fault- I was trying something out of my comfort zone & it's just not me). What I was angry with was the cost, my normal expense is $150.00 plus I always tip her $50.00. But this time it cost me $250.00 !!! And I honestly felt like I had just walked out of Best Cuts and that I could've done exactly what I paid for myself for way cheaper. The cost of each service is not posted anywhere in the salon nor on their website- annoying!!! I also find some of their workers to be rude, one of them being the owner who is abrupt & uninviting on the phone but a completely different person face to face. I'm not sure what that's all about but I hate calling to schedule an appointment! Then there's another younger stylist (we'll call her Jersey Shore) who washed out my hair while Shawn worked on another client. No "hello", no smile, no nothing- just complete silence- she was definitely angry about something or at someone but when I'm paying these prices I expect better customer service. I would've been happy with a simple 'Hi", honestly. Anyways, I'm not saying don't go here- there's a reason why I keep coming back I just wish there was a way to get my hair done by Shawn outside of the salon. Also, I've had Jessica do my hair as well & was equally happy with her work as well.

I have been going to Diane Joseph's Salon for over 20 years and have never had a problem with anyone at the salon, let alone the owner! I would be happy to have anyone cut, color and style my hair. I have had several pedicures, manicures, body massages, reflexology, etc. done and I have had many people I don't even know constantly give me compliments on my hair color, cut, style and even my nails and have been asked where I had it done. I feel everyone at the salon have become like sisters to me, especially Suzanne who has been there for me so many times I could not even begin to count! I think that style hair cut was a modern and youthful retro cut and looked great. Knowing Suzanne for many years, she probably was concerned about any damage to her " large bulky sweater" the first time and was glad to not worry about it getting any hair clippings in it. Suzanne would never wish to say anything hurtful or mean. I am sure she had apologized right away if there was any concern. As far as not looking over her stylists shoulder, she goes to great lengths and expense to make sure all her staff are trained in many ways and should be able to trust her stylists. I am sorry, but I find it hard to believe that anyone would think poorly of anyone who works in her salon! I have always had excellent customer service and am happy to go back again and again. I highly recommend going to Diane Joseph's Salon!!!!

Such a lovely salon. So much personality. When you walk in Suzanne always makes you feel welcome and like family. All the girls are great and experienced. Best salon in Chagrin Falls by far!