Desert Sun Tanning Salon in Marysville, WA

I was shocked to see some of the bad reviews here. First of all I have to say that the Cocoon has saved my life. I discovered it at the Stanwood location when I walked in for the first time after getting an IV for vitamin C at the business next door. IVs are much more expensive in helping combat Epstein-Barr virus than the Cocoon. I never heard of the Cocoon before and read up about it after this. It has been a miracle after years of being debilitated with this relentless virus that I have not been able to keep at bay due to the cost of high-dose vitamin C IVs which I was supposed to be doing weekly. So the part that shocked me is that I ended up at this location several times and was beyond impressed with a girl working there, Kasiah. Not sure if I spelled that right but this was on the weekends toward the later day and she is one of the most personable people I've ever encountered in retail. She is extremely engaging, informed (beyond most of the others that I had dealt with), patient and accommodating. She went above and beyond to get me extra information and check into my account where I kept being told one thing and then it ended up being another and something wasn't included that they originally said was and they kept changing their stories. In my opinion Kasiah should be training the other girls on good customer service and just appearing to care. I have to also say that I have been to this location when other people had worked there and was not impressed. I wasn't even sure if the Cocoon had been cleaned and some other girl working there wasn't sure either but thought maybe it was. This was not the most reassuring answer! If I go to this location I try to make sure that it's only when Kasiah is working there.

Clean. Staff is nice and helpful. Platinum beds work well! ( I have not used the other services) The indoor tanning lotion is a racket for sure! 100-200 + for indoor tanning lotion? That's why I didn't give 5 stars but, to be fair- these gals are just pushed to sell it, the monopoly was in place before they were born.

Staff member was rude, not friendly and not helpful what so ever. I also felt the beds were not as clean as I would like them. Will go back to my regular spot!

By far the worst customer service I have ever experienced. Called 4 times asking to cancel my membership, not once was the call answered or any of my messages returned. Reached out to corporate when I saw an other charge last week after NOT USING THE SERVICE FOR WELL OVER A YEAR. They charged me each month, after attempting to cancel and then blamed me and refused to refund even 1 month of service after being told I would receive a whopping 90 day refund by the first rep I spoke with. I have a very nice thread of emails and so many more details that I would love to share!

I mainly come here for Body Wrap and the Red Light for my Chronic Pain. So for these 2, I give it 5 stars. Plus, it is a bonus that the employee are very knowledgeable on lotions too.