Deluxe Nail Salon and Spa in Cincinnati, OH

I've always had good service here except for the last time i went. they lowkey pooped on me :( My toe is infected due to the girl doing my nails and pedi, she stabbed me with what i assume was a dirty utensil bc now my toe looks disgusting :(

I went to this salon mid summer. Just wanted to do something for myself since I had just had surgery. The salon is aesthetically nice. My niece and sister-in-law suggested I go there. I was disappointed beyond words. I just wanted a basic clear nail polish on my hands and French pedicure with clear polish on my toes. I had my arm in a brace and was leaving town the next day. I had expected more from my nail tech Zoe. For such a nice place I thought this place would be good. First, I asked her to correct a blob on the pedicure. I asked her to fix it She tried and messed it up again. I looked at her funny and she shrugged her shoulders and continued to the next foot and did it again. Being uncomfortable I didn't say anything. She asked me about my mani again and I told her once again clear polish. She asked me to pay. I did and tipped her generously anyway. She walked away not completing the polish part of the manicure. I asked her yo come back and complete the manicure. She did one hand and rushed off. I should have said something before I left., but couldn't because if my ride was already there and was in a hurry What a waste. I wrote a comment on their website and no one contacted me to remedy the issue.

As a regular client in the salon, one day I'm running late for an appointment so they cancel it without letting me know. I called them to say I would be 15 min late but then when I arrive they tell me my appointment was cancelled. Horrible management. Take your business elsewhere. The guy running this place needs to understand they need customers we don't need the business when there's many others out there.

I was so excited when I got my nails done here. I was visiting a friend from across the country and we made a last minute decision to get nails for the event we were attending. The nail techs were incredibly nice and I paid extra to get a chrome polish that I loved. Unfortunately, this was cut short because within three hours of getting my acrylics, 2 nails had completely broken off and the chrome was chipping off of the rest of my nails. I hadn't done anything crazy that should've caused that. I called the store and was instructed to send pictures of my nails to their email so that they could give me a call back. About four days passed and I never received a call, so I had to call again and explain the situation. I communicated back and forth with the store for about week and they offered for me to come back and get it fixed for free. I told them repeatedly that I don't live in the area and was only in town for a trip, but they said the only thing they could do was give m a $35 voucher for my next appointment. Again, I told them that I live across the country and do not have the option to come back. They suggested I give my $35 voucher to a friend so they can use it. I will not be returning, not only because I don't live in the area, but also because I was extremely disappointed with this service. This set was around $75, by the way, and that is not including tip. Today is one week after my appointment. Four of my nails have broken off and the Chrome has chipped off on the ends of almost every nail.

AVOID this place! I'm overwhelmed with where to even begin. My experience with Deluxe Nail Salon was so unfortunate and disappointing.