Cuts by Us in Albany, GA

I've never had a bad haircut in my life until now.. I asked for layers and bangs, pretty simple. The person did not wet my hair to even it out and made the thinnest bangs possible so I asked for it to be thicker (aka use more hair). It felt like hours, and then when I walked to the store near by to check out my hair... IT WAS UNEVEN and it was SO awful, it was like a 5 year old did it. I literally cried cause I felt so ugly. It was uneven more than one place and obvious uneven with long strains hanging out. I had to walk back and ask for them to cut and finish the job which the lady did. But now it just looks okay and not dead awful. Never again am I going here. She wasn't even talking to me or anything and did a disservice! And $17 for THIS?

Went for my 9 year old to have a haircut. Walked in and received a horrible welcome. We were met with huffs and irritation. They said they had to wash her hair but made her hold herself up (they refused to give her a booster cushion that they offered to another customer) and her whole shirt ended up soaked. They then refused to brush her hair and made me do it. After all of that, they decided to tell my 9 year.old she had lice and refused service, left my daughter in tears all because they wanted to close shop. They even decided to put her hair back down before showing me the lice claiming," if it doesn't move when we blow it, then it is lice" even though they had just washed her hair. We had my daughter's head checked and it was nothing more than dandruff. They were rude and unprofessional and told us before hand they wanted to close early because they were short staffed. Reached out to supervisor who said she would handle it as she had received many complaints about this business. Never reached back out to us and nothing was ever done about this. ​

Today I got the worst hair cut in my adult life and I am in my seventies. The lady was in a hurry to go home though it was more than half an hour to their posted closing time. I gave her detailed instructions including how much hair I would like to be removed from front, sides and back. She didn't listen to anything I said. I have a natural curl in front above my forehead which I wanted to save. She trimmed my hair right up to the hair line. When I expressed my concern, she took more hair from both sides in an angry burst though that is not the area I mentioned. Now, my face has patches of missing hair on the sides as if plucked by a wild bird. To top it off, she had the audacity of asking for tips explicitly. "I cann't come to work unless I get tips". I was so afraid with her temperament that just to get out of that place I gave her couple of dollars. I have been using these place for almost a decade. May be I need to find some other saloon next time I need a hair cut. Atin S. Albany, GA

All the ladies were nice and friendly. Shop was very clean. Had them cut my hair and had my eyebrows wax. Will be going back!!

Meh. Service is ok, haircuts are ok. Routinely have issue with my card not getting run due to their internet.