Cristina O Dominican Salon & Nails Spa in Laurel, MD

I wish I could give zero stars, I truly do. If you want to go somewhere that is low quality and unprofessional then please be my guest and get your hair done here. I tried giving this place a chance but please it's not worth it. I come in to get my hair done and one of the ladies was completely rude to me. Inform me if I didn't get what she wanted me to get to my hair that she couldn't service me. I didn't want rollers because I was on a time crunch. She started speaking Spanish aggressively. If I'm spending my money; why shouldn't I get what I want. Mangement was not any better. Why is is so hard to find a quality services! I would never step foot in this establishment ever again. I would rather spend my hard working money at a place who cares about there clients and there hair! As soon as you walk in, you could smell the burn of hair. Maybe she saved me from getting my hair burned up with there texture products and overly heating on my hair

tl;dr: Unclear pricing & horrible customer service from Salon Manager, Elsa. I've had generally OK experiences at this salon in the past, but I recently encountered a significant issue with their customer service, which stems from their unclear pricing policies. Prior to visiting the salon, I called to inquire about a blow-dry service and spoke with Elsa, who is the salon manager. During our conversation, I mentioned that my hair was already washed, and Elsa confirmed that they could provide the blow-dry service. Elsa was not present when I arrived. After the service was completed, the stylist, Romana, who had limited proficiency in English, initially informed me that the cost of the service was $85. This came as a surprise to me, as I had specifically received only a blow-dry. On previous visits to the salon, I had received the full service (wash/set/blow-dry) and I had been charged varying amounts, such as $85 and $65. The inconsistency in pricing left me confused, as I had anticipated a lower cost for a partial service. In an attempt to clarify the situation, I asked to call Elsa. Elsa explained that, regardless of whether I had washed my hair before coming in, the salon's policy was to charge the price of the full service (wash/set/blow-dry). I had not been made aware of this policy during my initial inquiry, and it was not mentioned on their website or through any signage in the salon. To further complicate matters, the salon's website listed "Blow Dry" as an a-la-carte service, leading me to believe that they offered this service separately. Additionally, when I questioned the inconsistency in pricing during my previous visits, Elsa attributed it to potential errors made by the stylists due to their unfamiliarity with the POS system. However, I expressed that this was not my responsibility. Reluctantly, I agreed to pay $65 at that moment to avoid leaving without payment, but I also expressed my intention to dispute the charge due to the salon's lack of pricing consistency and their failure to communicate the full-price policy for a partial service. What made matters worse was Elsa's behavior during our interaction. She was extremely rude, frequently interrupting me and speaking over me while I was attempting to express my confusion. Not a hint of understanding or humility. She even told me that if I didn't like their "policies," I didn't have to come back. This behavior was particularly disheartening because, overall, I had a positive opinion of the salon. In retrospect, I've observed other customers at the front desk expressing similar concerns during previous visits. It seems that this recurring issue is a result of the salon's unclear pricing policies and operational inefficiency. Separately, they often don't use proper detangling techniques, as they tend to begin detangling from the roots and work their way down. During each visit, I find myself needing to gently remind them to start detangling from the ends instead. In addition to this, I've experienced an incident where a small section at the front of my hair seems to have been burnt off. I suspect that this may be attributed to the intense heat emitted by the dryer, which heats the metal clips used when setting my hair in rollers (which is partially why I only opted to get my hair blow dried during my most recent visit, to avoid this happening again). If you're going to charge premium prices for your services, it would be reasonable to expect that your prioritize the health and well-being of your clients' hair, and treat them with respect!

If you have any type of kink in your hair don't do it. I came in on a good Sunday. They had some new lady washing my hair. I didn't mind it because we all have to learn but the one that was "teaching her" was talking mad stuff. I am Dominican and thanks to my ancestors I have a head of full thick hair. Mind you she said all of this in Spanish, she didn't think I understood. She told the lady that washed my hair that this is the type of people that come here and you have to get ready. That was number one, because what do you mean by people like this, black people or Morenas?. Two, when she was doing my set, she was very rough, like she was mad doing my hair. She said in Spanish that I'll have to pay $95. I had brought my own products and the blow out is $55. I get up and started going in Spanish and they were surprised like oh sht she speaks Spanish. Let just say it was nothing nice. Imagine coming in to get pampered but because you're black with some kinks you get DISCRIMINATED and talked about. Then she's like I just had surgery, I have to pay my rent, so because you have to pay rent I have to get mistreated. Terrible, I left worst than what I came in. NO BUENO!!!

Been going here for years and have a usual person I go to. My last visit here I requested a lady that I guess didn't remember me. The woman that washed my hair was very rough and cut my scalp. I had to stop her during the detangling process to stop snatching my hair. To make a long story short my hair was burnt out of my head. Curls never came back. I won't return. I don't know when customer service went downhill like this but I don't appreciate paying 100 plus dollars to receive burnt hair.

I went there for my birthday yesterday and wanted to do something different with my hair. Justina made my hair look FLAWLESS. I can't stop staring at my hair. The color is so vibrant. I love it! Thanks for making my birthday awesome, ladies! I'd highly recommend this salon.