CONCEPT NAILS in Tucson, AZ

***This will be a long one*** Today was my second time going and I wish it was better, it just isn't. They seem to be better if you just want something basic, but this is not the place for getting cool designs or anything other than a solid color. It is pretty clean in there, some spots you can tell they don't really clean. The first time I went I got a gel mani &pedi and it came out good. I felt the lady did an especially good job on my toes and she seemed to pay attention to detail which was very appreciated. I don't remember exactly what I paid but it felt fair and transparent. Now today.... That was a different story. It seems from reading some of these other reviews they have a consistent issue with charging arbitrarily. That is what I experienced today. I asked for long square tip acrylics with a nude base, blue/purple iridescent chrome, with a white line design on top with 2 rhinestones one on each middle finger. I showed her pictures as reference. When I asked for the rhinestones I asked her how much rhinestones were and she asked the guy "in charge" and told me $75, I clarified that was the total with the rhinestones, she confirmed. So it started good, it went downhill as soon as she started applying the gel polish. First, when she finished sanding/filling the acrylic she didn't have me go wash my hands so my nails were all dusty and she went right in with the base coat. You can see/feel bumps in many of the nails because of this. Many of the nails also had clumps of acrylic in the corners that left chunks missing from the side. It's avoidable. When she finished putting on the nude polish she took out a chrome powder, I read it, it said " White Chrome". So she put it on a few nails really fast and I stopped her and asked if she had the color I showed her. She didn't really respond, just kept applying it. I stopped her at least 3 times trying to explain that it wasn't the right color, I wanted it to be the blue/purple chrome. She basically said that's what they have. Kinda like waved me off basically. Then she started applying the design, it's not complicated it was just kinda organic lines, she did okay with the shape of the lines but if you look at them the lines are streaky and clear she didn't look twice at many of them. So then she finished with the lines and put the top coat on and did NOT put the rhinestones on. It seemed like she either forgot or was just trying to rush through it. Whatever the case may be I ended up with nails that are not what I asked for with not everything I wanted. So I go to the counter and she still says it was $75 for my full set. Which was not happening , considering that was what I was quoted with rhinestones that she didn't apply and I didn't receive the chrome I asked for. I asked her if she could break the price down for me and instead of doing that she got the guy in charge. The guy came over and basically said that it was $75, I had to pay that. He kinda broke it down a little, he said the chrome was $10, and the design was $15. Which if you add the prices up ( $47+ $10+ $15= $72) it doesn't equal $75 anyways. He also tried to say that she decided not to do the rhinestones because the design I picked was too much for her to do. If that was the case she could've said that and not charge me $15 for a halfa** design. The guy really threw a fit because i wouldn't pay the random price he chose. I ended up leaving paying $65 but I really had to be in a confrontational situation. I wouldn't pay the $10 for the chrome, and really had to stand on that. It was an uncomfortable position to put your customers in. It's not worth it. They need a better system with more transparent pricing. That being said, this seems to be a problem at a lot of nail salons. They could have sign with all of their add on prices, but I have a feeling they make money from not being transparent and charging whatever they like.

Terrible customer service. Extremely disappointing since I've been coming here for several years, but due to the display of rudeness I will not be returning . My gel manicure was average but the lack of customer care and friendliness is unmatched.

I will never be back. I went at 11 when they opened today and the girl that did my pedicure acted in a huge rush and had my toes done in about 15 minutes. It wasn't relaxing at all. The place is clean and the chair was so comfy but none of that made up for the disappointing pedicure. She did it so quick she had to spend a few minutes with a paint brush going around my nails to clean up the sloppy polish job. They also charge an extra $1.50 when you use a card and don't even mention the charge beforehand. I don't recommend this place.

Came in for pedis with my momma! Had a relaxing time.. We both got gel French tips! I like that it's a very open floor plan so you don't feel squished...

This is a super busy clean spa. My go to place. I highly recommend for regular services. Happy employees and excellent services.