Benefit Cosmetics BrowBar in Harahan, LA

Workers here are so rude. Always have bad attitudes and never ask anyone if they need any help. Makeup can be over whelming if you don't use every day and there's never any assistance

DON'T DO PICKUP HERE!!!!

I needed a few things, only three items! So I decided to do a pick up while I went to the pediatrician with my son. I figured that my three items wouldn't take that long to get ready for my pick up order. So I ordered around 9:30 AM I got out of the pediatrician around 10:30. It took me about 15 minutes to get to location so I ended up getting here around 10:45. I understood I got here a little early but I didn't think it would take that long just to order three items that were in stock. When I came in to check, they said it wasn't ready and that they were about to work on it. So I waited for about 10-15 minutes around the store, holding my child expecting for it to not take that long. I knew that I was there early so I figured maybe there was a back up. When I was standing around, the lady told me she would go get it and then another lady told me that I should go pick up the items in the store myself to make it easier on the employee. They were so sassy and off putting. Isn't the whole purpose of pick up for the employees to do it because they get paid to do it? To make it easier on the customer? Definitely not doing pickup here again. It took almost two hours for them to get only 3 items for me. When I walked in, the place was FILLED with employees. I don't understand the inconvenience they made me feel like I was being.

I hate going to this location, the cashiers upfront are always rude and snooty. I only come here because it's the closest one to my house, but I'll just be ordering online from now. I walked in to do a return, waited in line, and finally got to the front. I said Hi, and told the cashier I needed to do a return and pulled the items with my receipt out the bag. I immediately got an eye roll and was asked in a very rudely manner if I used the products or not. I explained that I did swatch the foundation and face powder because there were no testers out when I first bought the product. I got another weird face with a eye roll. I told her that I didn't have the card on file for the return but I did have another card and would use that one. She stared at me and told me that I had to have that card. I explained to her that I've done this multiple times and it goes back on whichever card I insert for the return. I asked her nicely if I could at least "try" it since I knew it worked. Another weird face with distaste. Seriously, please have your front end cashiers work on customer service. Also, please get a better attitude Jacyni, it's not cute.

Always my go to store for pick up. Usually has more in stock at store than the New Orleans location. Staff always greets you when you enter the store.

5 stars to cashier associate, Liam, who was working the front at 12:15pm on Friday, 9/9/22!!

I came in to redeem my free birthday gift. I picked up a bottle of sunscreen I had wanted to get from the back and waited in the long line to check out.

Liam rang up my order. He informed me they were out of the birthday gift already. (Detangler spray) I was really bummed, because I specifically had wanted to try that as I have long hair and am always looking for a good detangler. He apologized and gave me some samples of some other face cream instead. I left and made my way to my car. Liam ran out into the parking lot to catch  me. He said he ended up finding a bottle of the detangler afterall. I was so glad. I appreciate when people take the extra step to do something nice for others. Thanks again!