Benefit Cosmetics BrowBar in Bastrop, TX

Lucinda was very nice i had my daughters hair done and she did in incredible job she's very respectful we will definitely go back again!!

Salon offers online booking but when I showed for my appt they cancelled it and turned me away

I've shopped at Ulta for many years and today was the worst experience I have ever had. It was all because of Shana, this customer service associate that was extremely rude to me. There was an issue because of price stickers that were left on. When I asked if they would honor the offer she said no but didn't explain to me why and since it's pretty standard for stores to honor mislabeled items, I asked if they could. Every time I would try and explain this I was being interrupted. I asked repeatedly if I could speak without interruption and I was just being talked over. I understand that stores have policies but it wasn't being explained to me very well, I was just being talked at in aggression and interrupted. I finally asked the manager to come over. The manager wasn't the nicest either but she at least listened to me and calmly explained to me that she couldn't honor the price. While I was speaking to the manager, Shana STILL kept interrupting. The manager, even though she also looked aggravated (probably no fault of her own, being a store manager is a hard job and she was walking into a stressful situation) offered me goodies for the trouble (which I politely declined). I left the store feeling defeated, thanked the manager for listening to me and didn't understand why Shana was so mean to me. Is it because I'm of a different ethnicity? A younger age? Not wearing fancy makeup? Nobody should ever have to question why they were randomly being targeted. I get that she was probably trying to shut me down fast but its also completely normal that a customer to ask questions regarding policies. It would have taken a few minutes at most to at least listen to me and explain the policy. It wasn't even busy at the store (quiet Sunday afternoon). I used to work retail for 8 years myself and I completely understand that policies exist for a reason. But it's NOT ok to leave the customer feeling like they were not listened to and being yelled at for asking a simple customer service question.

Went into this store with my wife shopping early birthday gift of cologne for me. Me knowing exactly what I want go straight to Sauvage and take one from the shelf and attempt to follow my wife around as she shpps. I was immediately approached by one of the sales rep who takes the cologne stating she needs to get me one without a sensor on it because it's already starting to go off. We continue shopping and I'm noticing Noone else had their stuff taken from them and placed behind the counter. I regret not walking out when this happened but I tried to tell myself maybe it's just policy or how they do things. But the more I thought of it the worse I felt knowing I had been racially profiled. We will be returning this cologne the very next time we are in town. Hard to believe in 2023 a 52 year old man decently dressed is discriminated against. So a simple day of shopping with the wife ends up crushing my spirit for the day.

The place is very quiet has a good calm atmosphere, the workers are very friendly and attentive the lady helped me find a good match for foundation. Don't come here if you scared to spend some money !!! anyway it's a good store if you're in the area and need some new makeup 10/10