Bellezza Salon & Day Spa in Newark, OH

Just wanted to start by saying that I have had multiple 5 star experiences at Bellezza but this time fell a bit short as my deep tissue massage left more to be desired. Morgan was extremely sweet, some constructive criticism I have would be that the massage didn't feel very personalized to my anatomy/musculature and physical needs- pressure was light to medium and her technique was a lot of upward brushing and up and down scrubbing with her knuckles over very broad areas. With a deep tissue massage, I look forward to deeper pressure targeted towards working the knots in my muscles. This was more of a relaxation massage, which can be great, but when you're anticipating some relief it can be kind of a let down. Another thing would be offering a bolster to help body positioning, by the end of the massage my back was hurting pretty bad. I think they just have one massage therapist right now, but I would definitely try another therapist if they got one because I really enjoy Bellezza.

One of the worst massages I have ever had. So disappointing...I asked for deep tissue, light touch, specified specific pain points, not worked on. Will not go back.

I liked my stylist , Maria, but did not appreciate the $7.00 increase from the advertised website price. sketchy. I will not be back.

I just wanted to update my review as the owner of the salon reached out shortly after my review was posted. The owner offered a free lash lift and tint with the senior esthetician at the salon. I originally was not going to take it just on principle, but went ahead as I could not get in anywhere else since it was so last minute and I had my appointment booked for awhile. My service turned out great, and I was glad I was able to get it done. They have updated their website with their new guidelines on servicing pregnant women after my service, which I appreciated so no one else had to waste time or childcare. I was grateful the owner made the situation right, and appreciated her willingness to fix it, and that she reached out to me to further discuss it. While I don't think I'll be back for a service in the future, I appreciate the great customer service of the owner.

Bellezza used to be amazing. I never went anyplace except Bellezza for both hair and spa treatments. They've declined so much over the past 18 months, I will never go back. The techs are 18 year olds with zero experience. The prices have all greatly increased. The communication is poor. Their scheduling system is completely messed up. The turnover (which is a great indicator of the quality of the salon) is almost 100%. Don't waste your time or money! I've not talked to anyone who has had a good experience there in many many months!