Babylon Nails in Harrisburg, PA

Yes. I visited this salon while visiting fam and I wish I could bring this whole salon home with me. My regular person has been unavailable for two months and the person who has been filling in is... not good. I walked in with my nails mangled like I had them done at the school for the blind and Shay gave me a flawless fill and pedi. She spent so much time with me checking and rechecking to make sure everything was even and smooth. I came here on the recommendation of my Aunt Debbie who will see no one else and always has perfect nails. If I lived here I would absolutely make this my regular spot. Very friendly and clean!

The experience was less than pleasant. When my daughter and I walked in (around 4:15pm) we weren't acknowledged or greeted. No eye contact from anyone ... nothing... so, after standing in the walkway for about 5-7 minutes, so I said we would like to get pedicures do you know who we should talk to about that (to someone sitting in the mail drying seats up front. She motioned over to a lady providing a nail service to a patron who then looked up and and said "can I help you" to which I respond "we both would like a pedicure". The lady said "ok"and paused and said nothing else. I waited a little while and then said "should we pick a color or how does this work? " (This is usually how things work in nail salons) she said "oh yes". I walked over to the polish carousel, but did not care for the colors available, so I asked if there were more colors. She then said for me to wait until we were in the chair. I asked how long of a wait, she said "do you want the pedicures together? "I said they didn't have to be together, or whatever makes this convenient for you guys". She said "oh ok they're ready for you both now. " We walk over to the chairs, the lady behind filling the basin with water and asks that we wait to put our feet in as the water could be too hot. (We complied) when it was time to put our feet in the you g lady motioned for us to put out feet in, so we do so. The water was ice cold(but sure how this mistake was made but it's a mistake) we both said the water is very cold(she apologizes and runs more water on the basins until we are comfortable. Now there is another young lady helping who then provides us some books of color to choose from, and asks if we would like acrylic on our toes to even out the length differences on our toes we both say sure(I assume if you ask a question such as this you would be well versed in this sort of practice ....boy was I wrong) neither of them knew how to do this efficiently and when asked to even out the size because it obviously too long, the young ladies seemed confused. It took 3 people to get it right for my daughter and some guy instructed the young lady who was doing mine a few times. I even asked him since he knows what needs to be done, if he could just do it to save on time. He just walked away(‍‍)it was so bad I said "Can I see the drill and file so i can fix it." I ended up shaping my own toe nails and demanding they put on a clear coat and cut down my daughter's nails. I explained three times there was not a clear coat on the nails, she didn't understand and again the guy came over and another lady had to come over and explain what it was that I was saying. She kept telling my daughter she was finished, when she was not finished. Now I know this seems petty, but I question, if this is your arena and you (nail tech) are the expert in this moment, why is it that I have to teach basic customer service skills, customer etiquette, And how to shape a nail(especially when I paid you 140.00 ) what the heck am I paying you for? Needless to say I won't be back, and I have to say, if we have to demand customer service of those due to provide it, then why are we patronizing these sort of businesses? Not to mention not getting any color on my nails, because I was so frustrated and irritated. The place closed at 7:00, and we were being rushed out the door by 6:30. Idk about anyone else, but I don't want to inconvenience anyone so I chose not to get color on my toes. But this is subpar and we as customers should demand more?

I got the basic pedicure for $32 which truly was basic and definitely not a full 30 minutes as advertised. It mostly consisted of being rubbed with latex gloves. I am happy with my nail polish color. However the worst part of the experience was the technician!!! She was very rough which was not relaxing, but worst of all is she was absolutely snorting and coughing all over me!!! If I get Covid this week I will 100% know where I got it from! My technician did wear a mask but she was actually sniffing so hard she was snorting it was so gross, and when she coughed I could feel the air come through her mask and hit my legs. I came to relax but I was so stressed out the entire time about what illness the technician was spreading! She also dragged her boobs literally all over my legs whenever she would reach for something which I just found unprofessional. I just hope in the future if they have technicians that are sick they have them stay home and not infect good paying customers!

I love my black french nails, Sydney! Thank you for your service!! You are very talented!

Unsanitary Pedicure. They do not use a plastic liner for the pedicure tub. It's 2019...let's stop cutting corners and step up our game.