B. Monroe Salon Macon in Macon, GA

First hair cut here with Madi loved it, it's been a week and it still feels and looks great

I still very much love my stylist, she does a great job. However I have since learned how their promotions work, stylists get points for selling products and performing services when they surpass a certain number of points they get promoted. Once they get promoted every service they perform is then increased in price so the clientele is essentially paying for the promotion and the prices are getting to be ridiculous. It's become a factory where one person washed my hair, one person cut my hair and 2 more junior people to the blow out while discussing their weekend plans.

As if my experience having my hair ruined wasn't bad enough, I had the displeasure of speaking with the operations manager on Saturday. After detailing my experience at the salon, Haley told me that "everyone makes mistakes " and that we should "forgive a first time mistake ". I guess she wasn't listening when I explained that Kensey admitted to doing this before. After I reiterated that this was not the first time Kensey botched color before, I asked for my money back. Haley told me that although it isn't their policy to refund, because I was "so rude", she would refund my money. While I appreciate the refund, I am appalled that the operations manager thinks it appropriate to argue with a client and to tell the client that she is rude. This is what B Monroe thinks is good customer service. Apologies to Kelsey. Kensey was the color mutilator.

I am a naturally dirty blonde and keep my hair a cheery, bright ginger/strawberry blonde color. I recently moved to town and needed to find someone new to color my hair. I showed pictures to the stylist at this salon of my hair after it is freshly done and she went to mix the color. I don't know if it was that she was too busy downloading pictures of her wedding onto her phone while applying the color or whether she let the color process too long because she was too busy showing me pictures of her wedding to notice she had way over processed my hair, either way, it came out brown. Gross, ashy brown. Not even remotely close to the color I have had it for years and years. When she initially washed it out she noticed she messed up and tried to play it off - she definitely put some kind of color stripping agent in my hair and didn't really keep me informed of what had happened. The color is heinous. While she was distracted by her personal life, my hair is now dry, brown, and brittle - not sure it can even be corrected at this point. However, the studio was clean and most people seemed happy with their stylists. Mine was just too self-involved to notice anything besides her phone screen.

The salon was well kept and not too crowded. Great measures were taken to make sure everyone was safe. The staff was efficient and my stylist named Jenny did a fabulous job! Pretty average pricing for a lovely-done wash and cut.