AZULENE DAY SPA II in Gainesville, FL

My experience in this salon is the worst experience I have ever had in a salon. The people were nice, but did not listen to the requests that I made. I had issues with my toenails being polished one color and when I pointed out that the color was incorrect, the tech dismissed me and told me it was correct. I had to physically put the color choices on top of my toes and show her that the color was incorrect and that it was labeled incorrectly on the bottle. Then the tech completing my nails shaped them crooked and when I pointed it out she told me she would fix it and didn't. I asked for a cat eye polish and she deliberately ignored my request. After being there for three hours without being satisfied, no one would own up to the mistakes. The ambiance was amazing (5 stars) but the lack of listening to the customer (AKA customer service which I would rate 1 star) should have been better. I now am leaving to go to a new salon that will listen to my requests to make me happy for my purchase.

Don't come in without an appointment. Admittedly .. I came in 30 minutes after they opened. I was told that I'd have a 20 minute wait. An hour and a half later, I am still in the lobby. They have no idea how to manage guests. After an hour of waiting, They said it's because they had many people coming in for appointments. If they had appointments coming in, they should have factored that into the wait time that they told me. I would have run my other errands and come back. Also, be careful with who assign to you. They let people with terrible skills "practice" and they leave you with streaky nails or a design you didn't ask for. I don't know why I keep coming back here. The only times the experience is good is if you book a specific person for a specific time. No ... wait ... a girl in the lobby did exactly that and was told the person she booked wasn't working that day so she was put in the system like a walk in. Terrible management. I won't even get into the language barrier when asking for something specific.

Kandy was amazing! It's been a long time since I've done my nails and the last time I did them I was not happy but Kandy did an amazing job. I love my nails and I will definitely be coming back to see her! Just big love all around

I wish leaving a zero star review was possible. I personally think that my hands would look better if I had cut off my fingers than with this full set. When she asked what length I wanted, I responded with "not too long" and she proceeded to cut the entire tip off leaving me with tiny nubs. Every single nail is a different length as well, and it is obvious to anyone that this is a horribly done set. I will never ever succumb myself to such a horrible place ever again.

Donnie is freaking AMAZING!!! He has fun while he works or he's quiet whenever you wanna be quiet. Def a artist that knows his surroundings. He's been doing nails for YEARS, go check him out!!!