Alex Emilio Salon in Royal Oak, MI

THIS IS THE WORST EXPERIENCE IVE EVER HAD, not only with hair salons but service in general. Let me start with the fact that Ive been here 3 times already before with Amber and didn't really have any issues. First time was a hair cut and the following two appointments were for highlights. My last appointment I decided I wanted to overall go blonder. I booked my appointment for a highlight and haircut which estimates 4 hours. I was there for 6 AND 1/2 HOURS FOR HER TO MESS UP MY HAIR. By the time she was finishing up, they were closing the salon and turning off the lights. When I saw my hair I knew I didn't really like it, but I couldnt say anything because they were literally CLOSING THE STORE. At that point I didnt even want to ask to come back a different day because this is a known prestigious salon, and Im paying about $450 for what? I understand if there was a small mistake but my hair was BOTCHED, and I didn't see how bad it was until I got home. IF IM PAYING $450 AT A WELL KNOWN HIGH END SALON, I SHOULD NOT HAVE BANDING IN MY HAIR FROM THE BLEACH. My bangs were platinum and the rest of my hair was so brassy, patchy, and damaged. The back of my hair was also barely done and weirdly dropped off from the blonde to brown. I'll put pictures and videos. I don't understand how can take 6 1/2 hours and barely do the back of my head. I tried to call the salon and when they didn't answer, I left a voicemail and they never called back. For how upset I was, I was still very nice considering everything and said I was very disappointed and that I would not like to come back but asked if there was anything they could do to reimburse me. I absolutely hate complaining about a service it makes me feel bad and makes me nervous, but I felt like this is the one time I should say something. Again, they never called me back. At that point I let it go and had already got my hair fixed somewhere else. Here's where it gets worse. THEY CHARGE MY CARD AGAIN. They charged me for a booked out appointment after I tried to get in touch to cancel weeks before which is then when i left the voicemail and obviously was not coming back. I tried to cancel on the website but it wasn't working. At that point I just hoped that they eventually would know it was cancelled from the voicemail. After a month or so passes, I forget about the whole thing trying to block it out because it was so upsetting and I just promised myself I would never go back. BUT WHEN THEY CHARGED MY CARD AGAIN I WAS LIKE IM CALLING UNTIL I CAN GET AHOLD OF SOMEONE. It also feels like charging my card again was done ON PURPOSE, because I always would receive appointment reminders but this time I didnt receive A SINGLE ONE. When they finally picked up, i explained the whole situation and the guy was nice and told me the manager would call me back within the hour. I NEVER GOT A CALL BACK, not even the next day, next week, NOTHING. Even writing this is making me so upset because this salon doesn't care about its customers whatsoever or even care about doing good hair, they just want your money. I know this is long and I usually never write reviews but I wanted to help people possibly avoid the situation that I went through. DONT GO HERE!!!

Lovely receptionist (she made gr8 recs for lunch and was so kind!). Amazing salon. Great stylists. I'll be back. Hannah was a gem. (The bangs need tweaking; she went waaaay too short.)

Quality haircut for a man in his thirties or early twenties or late thirties at a good price

Cute salon. Got my hair done for a wedding! Quick, affordable, and everyone was really sweet!

Vanessa is brilliant! Only person I trust with my blonde hair. Go see her!! It is pricey but you get what you pay for.