1 Nails at Festival Mall in Bel Air, MD

Perfect nails done by Kelly! Great hospitality and vibe!!! did exactly what I wanted and only $58 for this work! i thought was great most charge more!

Terrible service at this location in Bel Air. Female manager is rude. Please do not send coupons that cannot be honored. I went on 9/9/23 and she would not honor it for a later date as she was booked both on 9/9/23 and 9/10/23. My daughter comes from Virginia to take me and is only available on the weekends. When she asked if they would honor the coupon after 9/13/23 she wouldn't. Also, when you request two people to use a specific nail technician like Vuong (Ben) Nguyen she refuses to do so. On 9/9/23 my daughter requested Ben Nguyen for myself with a dipping manicure and pedicure; and herself a dipping manicure only. The female manager tried to say he doesn't work on Sunday but I have been there on Sunday's in the past. I find the manager very rude and will be sure to tell others that I know not to use 1 Nail salon in Bel Air.

ABSOLUTELY TERRIBLE SERVICE. A young man did my nails and i left with nothing but wet messed up acrylic powder. He had completed my nails with chrome glitter and left a glitter mess everywhere on ONE hand. I asked him if he could please take the excess glitter off the one hand to match the other and he told me no. He told me he would not fix my nail and that I needed to pick a whole new design. I asked him to just fix the two messed up nails and he told me no. He would not because he didn't want to. I asked him to take my nails off and that I would not be returning & he told me NO because HE DIDNT HAVE TIME. After I have been here for an hour and a half I had to walk out during my acrylic soak because the workers were talking about me and the person doing my nails put A HAND UP TO MY FACE and told me to STOP TALKING. After staying at this nail salon for 5+ years. I will NEVER return and I strongly suggest that nobody else does either.

I really wanted to like this place. The first time I walked in, Ken did a beautiful dip/powder set and I thought I found my new place. I scheduled my next appointment immediately. Within a week one of my nails chipped so I called and they told me to come back to get it fixed. when I got there I decided I wanted to see if they were just ask good with pedicures. One of the ladies did my pedicure - seemed okay but nothing more than that. Ken wasn't available so he had someone else fix my nail. It wasn't shaped as nicely or smooth at all but I didn't complain since I knew I had an appointment in the next week and a half. Once I got home I was able to see that my toe nail polish was absolutely HORRIBLE! it was hard to tell at the shop because of the color I picked. I called and they told me to come back the following Monday. When I got there, Ken was the one to "fix" my toe polish. He literally just added 3 thick ass coats of paint on top of the already uneven polish and top coat. I was so shocked and fed up, I just left. Normally I would have said something but why do I have to tell a professional how to do their job? I contemplated cancelling my next appointment but ultimately decided to keep it. Went in today for my appointment with Ken and he was not there so someone else did my nails. I decided to go with an acrylic overlay this time so I would know for sure it would last longer than the dip. Nails look mediocre at best- different shapes and sizes. I also got a polish change on my toes- again, a mess. Their work is sloppy and careless. I'm really disappointed because I was trying out these simple services before committing to them being my new go-to place. I like to get my nails done regularly and I tip very well when the tech actually does a good job. I'll be going back to luminous until I find a place better than there as well. Don't waste your money at #1. I still gave a tip each time because I'm a kind person but not nearly as much as I normally would.

I got a Manicure and pedicure as well as eyebrows I paid for the signature pedicure which is an extra 10$ for the scrub not to be completely washed off my legs, they did not give me a callus removal nor did they clean underneath my toe nails. It was rushed through and they were extremely rough! When I got my eyebrows done they didn't remove all the hot wax from my face. I will not be returning!