Zen Nail Spa in North Conway, NH

The gentleman that did my nails was very nice and friendly. However, the mani pedi I got not only hurt, the quality was some of the worst I've ever had. Idk if maybe it was an off day, considering a lot of reviews are great. But the first thing that made me nervous was when he tried peeling and chipping the gel nail polish off my toes without soaking in nail polish remover first. I told him it was gel, not regular polish, and he said he knew, "but sometimes you can still get it off that way". Which is a terrible thing to do since it also peels off a layer of nail and makes it weaker. He then electric filed it off, which I wasn't happy about, but it all happened so quickly.

When he was cutting my cuticles, a lot of it hurt. It was just too rough, too fast, and he was yanking at the skin around my nails instead of gently clipping. I kept flinching and even pulled my hand back a little at one point but he never asked if it was too much for me and quite frankly at that point I was just trying to get it over with.

The paint job on my toes is really bad. As well as how short he cut the nail on one toe. So short it's actually painful and raw feeling. There's also nail polish on the sides of my toes that he never got off, and some toes have lumpy thick polish that also has smudges and looks dull.

My fingernails never fully cured in some areas, and by that same night, some nails were peeling, and the top layer of gel polish was coming off, revealing a sticky layer underneath.

It looks pretty bad, and I spent $85 for it, so it was definitely a waste of money. I feel bad saying this because again, he was very nice. But it's an honest review, and maybe if I hadn't spent so much on it, like if I was getting a cheap quick job done, I wouldn't have complained.

But overall, it was absolutely not worth the money and discomfort.

Pros:
Great reviews!
Cons:
I was a walk in so understandably they were busy. The man told me "too busy" I asked when would be the best time to walk in. He replied never. I wad born here so...Oh well...it is summer in NH. A lot of tourists.

They took their time cleaning up and shaping my nails which I always appreciate, and the color came out very nice. I was asked if I wanted a third coat because the color was on the lighter side which was also very nice. Would go back!

I was hesitant when I saw the location but very pleased upon entering the salon. Clean and friendly atmosphere, great pedicure!

My wife and I stopped in the Saturday before Mother's Day for a couple's pedicure. My wife said it was the best experience she has had! This is a husband and wife duo that runs the facility! It was clean and friendly. We are about an hour and half away but we decided if we need another it's worth the trip!