Ulta Beauty in Pleasant Prairie, WI

Terrible customer service. Came up to me asking if I needed help told them how I was looking for something to see if they could help. They proceeded to say they just changed the location so she didn't know. And then said how another worker would help me. And nothing no one came no one helped but they sure were quick to ask me a question.

I was in your Kenosha store yesterday and I usually have a pleasant shopping experience with this store, until yesterday. One of you sales reps decided to mark me as someone who may "steal" as she was over-solicitous with me, asking if I needed any "help" about 4 times after I kept telling her I'd let her know if I needed any, then following me around the store, pretending to clean up garbage/used strips. All I was doing was sampling the perfume on strips to see what I liked. That's it. But she decided to mark me because she didn't liked the way I looked for some reason. Very, very unprofessional. She actually walked around me and picked up the coffee bean shaker and then set it down right away...and the point of that was? After the 4th time of her asking if I needed any "help," I very sternly said, I'd let her know. I decided since she was eyeing me to go look at makeup instead of being insulted by this rep. Not too soon after, she followed me to that section as well pretending to clean up. I just stood there looking at her shaking my head. I almost walked out of the store. I should sought out a supervisor, but I didn't. My mistake. I have been a very loyal, good customer of Ulta for years and to be treated this way because this person made an incorrect assumption is beyond insulting! Very, very unprofessional. If Ulta feels the need for their reps to do this, I'll be happy to go elsewhere from now on to do my makeup/perfume shopping.

Been here to see Magdalena and she's absolutely amazing! The first person that I've went to to get a deva cut and she nailed it!! Very professional and friendly. She takes the time to talk to you and ensure that you are comfortable. The experience was great!

Horrible customer service. It took me two weeks to get a $7.01 refund. The management is rude and unfriendly and in able to do the right thing. The Gurnee IL location is 1000% better. They are friendly and go above and beyond to provide a great customer experience- unlike Erin and Dam at this location.

Stopped in for a haircut by Kristina and had the best haircut of my life! She is the sweetest and will answer any questions you have! She's extremely knowledgeable and will take time and care in cutting your hair. I am not from the area which saddens me, but if I could pack her up in my suitcase and take her back to PA with me I would! I've never had a haircut at Ulta before this, I now don't think I'll have my hair cut anywhere else. If you're contemplating coming here for a haircut, do it and ask for Kristina!