Ulta Beauty in Brighton, MI

I am an Ulta employee in Midland, and I was traveling through the town of Brighton. It was a great trip with helpful employees until I went to check out. At check out I assumed my employee discount would be honored with the beauty event deals because I presumed my employee discount would be honored as it had been on my 3 previous trips to as many locations during the March sales. General manager on duty this Sunday was called to front to assist when I questioned that my discount was not honored. Instead of explaining the store policy to me, she raised her voice and walked away. I was a customer in this store, and was treated poorly by management. I can't help but wonder how she speaks to other customers and staff.

Went in for a pretty hefty purchase of around 200 to renew a lot of my gfs bathroom products. When she got to the counter to pay with some visa giftcards they said they could only swipe two at a time for a purchase, makes sense that's nothing unusual. However, when she tried to pay with all the visa gift cards for the order the cashier with pink highlights in her hair, dark winged eyeliner and a ghost tattoo on her left forearm said that she was only gonna do one order and was too lazy to break the purchase up to accomodate paying with the gift cards, and ended up forcing my gf to pay $125 out of pocket that she was not planning on paying, and for a college student this is a large chunck of change to just give up unexpectedly. After getting back she told me what happened and we immediately drove back and were met by the same cashier. She immediately rolled her eyes and exhaled when we told her we wanted to refund the products and pay for everything using the visa gift cards. She also said "this is going to be a whole process" when the whole thing didnt take more than 10 minutes. Sounds like she just didnt want to do her job. Anyways, now that we were back she refunded the whole purchase to store credit before either of us could say somthing and then proceeded through the rest of the purchase. Overall my gf walked in with 250$ worth of gift cards and left with over 100$ in store credit and no gift cards because this imbecile of a cashier could not properly check her out.

We booked an appointment for a haircut online. We arrived 15 minutes before our appointment and went to check in. The employee that treated us was bewildered that we had an appointment. Somehow the system allows us to book even though they were busy. This was obviously a glitch in the system, however, the employee was really rude to us and made it seem that it was our fault. She was incredibly unhelpful and didn't offer any solution for us.

Zero stars is what Ulta in Brighton deserves. Absolutely rude! My daughters boyfriend and his friend went there after a long day of working in work clothes to do some Christmas shopping. When has Ulta become Boujee?! an employee walks over grabs the perfume out of there hands and walks away! Really?! Christmas time men shopping for their loved ones isn't unusual?! Shame on you Ulta thinking two good hard working men are going to steal! they should of walked out and not shopped there for being insulted! I will NEVER patronize Ulta again and neither will my friends and family! Hopefully no one else will either!

Checked to see if I could get my hair done between the wedding and reception, since I ran out of time for a flat iron. They were booked the rest of today. They have a good assortment of Clinique and Mac. I still use the Clinique lotion, it's a classic cream. Reminds me of my grandmother when I use it too. I also like to smell my favorite RL Romance, but no touching any testers s at all.