Tranquillo Vi Day Spa in Middletown, NY

I'm not sure if my spouse and I were just unlucky, but I did not have the great experience other reviewers had. While the massage I received from Chamad was great (I kind of wish he was located at a better spa), I can't really say there was much else to write home about. My spouses massage (who I booked the gift for) was "ok." I also booked for the February "Kiss me special" and we didn't not receive anything outside of the massage itself that was included in that special. We were supposed to receive champagne, chocolates, and a foot massage for the $220 price. I can also confirm what another reviewer stated, nowhere is it noted or advised that a "convenience fee" would be charged. Not during booking or even after I was charged was it mentioned. I did not receive sandals for the service and had to walk barefoot throughout the location (my spouse did receive sandals.) I wish I could recommend this location and I am not one to post reviews as I feel every business goes through their moments, but I just cannot recommend this business to anyone. It was a bit shady not advising ahead of time of the fee and even more shady that most of the service paid for was not received. Do not offer "specials" if you cannot fulfill them.

While the services I received were excellent my checkout experience was not. This business charges a fee when paying with a credit card. While many businesses are doing this they inform you when you call in an order or make an appointment. This business does not and it is not disclosed anywhere on their website. I received 3 different appointment confirmations via email and text. Not one mentioned the credit card fee. Had I known I would have brought cash. Without being told of the fee I had no choice but to pay it.

Tried because I received a gift certificate for Christmas. The staff was very kind and the facility was very clean and well decorated.

came in for Botox. kayla was great. very professional. LOVE my results! She educated me on the service she provide. Clean establishment. Will be returning.

Kim is the best!!! She has completely transform my skin and brought my confidence back. I never thought I'd see the day where I would love my oily skin. Kim really makes sure to get to know your skin and listens to what your needs are, she carefully explains what she is doing and why. She surpasses any facials I have ever gotten, my skin is so plump and I come out of there literally glowing! You can't go wrong with someone who cares for your skin just as much as you do. Book with Kim!!! She knows what she's doing!