Tracy Nails in Fort Washington, MD

Today I had an 11:30am appt for a manicure, I arrived on time(11:19am) told them what I was there for and had a seat. There were two other ladies ahead of me, when these two ladies were being helped I expected that the next available technician would be able to help me, at 11:55 am two young ladies came in asking for pedicures. The next available technician finished his customer and then procedeed to wait on the two young ladies who came in well after me, when I spoke up he said 'wait five minutes'. I was about to walk out when Miss Lee asked me to sit at her station. Why bother making appts and then treat the walk-ins as if they are more important? I have visited this salon three or four times and this is the first time I have felt so disrespected. I will think twice before coming back here again, that being said Miss Lee was very kind and did a great job on my nails, so I do appreciate her patience.

I have patronized this shop more than 15 plus years. My normal person was out of town. I got a pedicure and was charged $15 for taking off polish. When asked what I wanted I told her a spa pedicure. When I questioned the price she told me I requested a man pedicure even though I am a female. Made zero sense. I have literally gotten the same pedicure each and every time. What disturbed me was Peter told me he wasn't sure what my regular person does but those are her prices. Why show me a menu with prices if you are going to pick what you choose to give me? I guess I will be finding another place to go.

First time coming here and I will be coming back for sure. Ms. Lee did an amazing job

I was referred to Tracy Nails and I was pleasantly pleased. I had an appointment with Jasmine. She was ready for me when I got there. She was great. She took pride in her work and was very nice. If There is something you do not like just tell her she has no problem fixing it. I enjoyed the massage chair; I needed it after coming to the nail salon after leaving the gym. The only thing that's keeping me from a five-star is that initially I wanted to get hombre nails, but Jasmine didn't know how to do that. She was willing to let someone else to do my nails for me, but I opted out of it because I really did like her. I got a gel pedicure and gel french tip.

I've patronized Tracy Nails for over 15 years. Got a gel manicure exactly 1 week ago on 4/21/23. I noticed during the week that the polish was lifting from the edges and now unevenly colored. I noticed this less a few days after but couldn't make it in to show them until 4/28/23. When I arrived the husband owner, Peter, was at the front desk and I proceed to explain to him the situation. I showed him my nails and told him that the polish is lifting from the edges. He immediately went into defense mode and told me that it's a week later and my nails grew out. Then he said the lotion or hair dye changed the tint of the polish and every time I ask him to look at my nails and do they look ok to him he said they look fine an the nail grow out. In the midst of our conversation he takes 2 calls then comes back to me to tell me again it's due to lotion. It's hair dye. He interrupted me so much so that I had to ask him to let me speak. He goes on to say it's been a week and the nail grow out. I told him regardless a gel manicure lasts 3 or more weeks and shouldn't look this way after just a few days. He told me it's past 3 days of which I told him that I could not make it before now. He angrily says "well what do you want me to do it's a week and your nail grow out". The polish is peeling from all angles of my nail and I told him that my nail does not grow from the sides, just in length. Well he stuck by his story and told me about hair dye or lotion or something. Rather than have someone redo the polish he insisted my nails were the problem and not the polish. At that point I asked when his wife would return of which he said tomorrow. I'd had enough and requested my personal nail box. He said Lee will return tomorrow. I'd had enough and have no plans to ever return. The customer service was the worst and instead of the owner, Peter, listening he found every excuse rather than accept that the polish was bad. Years ago, pre-covid I'd left because the techs did sloppy work and I left feeling like I was robbed. I recently started giving them another chance but again disappointed. If you want good quality work with top notch customer service, don't go to Tracy Nails