Tocaloma Spa & Salon in Phoenix, AZ

I would not recommend this spa. My husband and I did not receive services and this review is based on our experience. For some context, my husband and I stayed on the hotel property for our wedding anniversary staycation and were looking forward to a romantic weekend. My husband, earlier in the week, had called the spa and specifically asked to schedule a couples massage. Great, they got us in for an appointment on a weekend morning. A day before, they called to confirm. I can admit this is where we may have went wrong, but we missed the call and it slipped our minds to call back to confirm in the preparations for the weekend. However, they had asked for a card to have on file to secure the appointment (which my husband provided). So we show up to the spa a few minutes prior to the appointment time and the lobby was full. We give our names at check in and then they list off two individual services they had written down for us that was NOT a couples massage. We were puzzled and said no, we specifically scheduled a couples massage. We got a rather lackluster "sorry" and the lady said she would see if we could be accommodated. I kid you not, within 15 seconds she came back saying they did not have room and could not accommodate a couples massage, saying they had a "full house" for the weekend. To her credit, she offered individual massages, but as we specifically scheduled the couples massage, this was not acceptable. They said they'd put us to "the top of the waitlist" but did not anticipate any openings. The spa did nothing else to offer services or amends to make it right and we left really disappointed. Throughout this whole time, I found the desk staff rather apathetic. We later found out there was a wedding on property over the weekend. I'm not sure where the disconnect was. Did whomever that scheduled the appointment purposely schedule it wrong hoping we would still pay for services? Did they give our appointment away because they didn't have "confirmation" we would be there? I don't know, but either way we won't be returning.

I had a very nice experience and i really liked my massage therapist. This is a small boutique spa, which makes it co-ed. There is also no shower, unless you use the one at the pool.(outside) You have use of the pool and hot tub. There are no saunas or steam room in the spa itself and, you'll change clothes in a large private bathroom. the staff was amazing and accommodating. Ill definitely go back.and i will ask for the same therapist. It's perfect for the low key person. The pool area was very relaxing.

My husband and I had Robert and Rosemary for our couples massage. Both of us being parents to a big 6 month old, we had a lot of tension in our neck and shoulders which were worked on with tender care but we felt very relaxed and taken care of the entire time. They asked frequently if the pressure was good, they had asked us initially what our problem areas were.

This experience was disappointing. The spa is just that. No real amenities. The quiet/lounge room is right outside the salon which is very loud, and you can overhear all conversations. That being said, I had the BEST massage ever. she was professional and exceptional. My facial was mediocre at best, and didn't take the full time. After looking back at what I booked, I'm not even sure I got the entire treatment. I will not return on my next trip.

My husband and I booked a massage during our staycation. It was so relaxing! Book the couples massage and you won't regret it. We arrived early to change into the nice robes. They took us for a little walk to the room where they do the couple massages. Light was perfect and music was relaxing. Both masseuses asked us what type of massage we wanted and gave us a minute to settle in and we got started. The massage was great and instead of hot stones they got out hot towels that warmed their hands as they gave us the massage - it was fabulous!!! If you are looking to have an extra relaxing vacation I recommend booking at the spa!